Job Description

Get to Know Us

Ken Grossman started Sierra Nevada in 1980 with a hand-built brewhouse and the odds stacked against him. That passion forever changed the course of American craft brewing and launched a beer revolution that's in full force today. Turns out, good beer can do a lot of good, and Sierra Nevada became a cornerstone for both its innovation and its care for the Earth and its people. We’re committed to advancing a culture of inclusion and believe diversity in all its forms makes us stronger. We keep pushing boundaries, whether that’s in the brewhouse, with sustainability, or in the great outdoors.

Get to Know This Role

As the Site Brewery Brand Experiences Manager, you will be responsible for managing and executing the guest experience strategy of SNBC developing premium experiences and events that build our brand positioning and create loyal fans and drinkers for SNBC. This includes managing the retail, tours, on site events and reception areas of our sites and partnering closely with our F&B leadership to ensure consistency of experience across all guest-facing aspects of our sites. You will have accountability for budgets and financial management of this area and work closely across the marketing team to deliver upon our brand vision.

What's In It For You

We’re committed to our employees and work hard to prove it. For starters, we’re offering $98,279 to $153,315 base compensation for this role. Individual offers are based on skills, experience, and qualifications. This role may be eligible for our bonus program – inquire with our Talent Acquisition Partner for additional details.

But base pay is just the beginning. We support your future by offering a generous 10% company match on 401(k) contributions, providing learning and development opportunities, and fostering your safety at work with ongoing trainings, state-of-the-art equipment, and preventative care. We offer medical, dental, and vision insurance, an onsite medical clinic, as well as mental health and well-being benefits including paid sick leave. We foster a culture of work-life balance and always encourage employees to use and enjoy their paid time off.

What You Will Do

• Work alongside Brand teams, Marketing Teams and Brewery Experience Teams to ensure onsite experiences are to the highest standard and are tailored to each location and stay true to Sierra Nevada brand.
• Oversee all administrative duties, including profit/loss statements, expense analysis, payments/invoices, payroll, etc., making improvements to these processes where necessary and applicable.
• Collaborate with Guest Experience and F&B leaders to create KPI reporting across each area to monitor the health, performance, and profitability of all direct business units.
• Partner with Innovation and Integrated Marketing to execute a best-in-class loyalty program on our site and acquire customers with high lifetime customer value.
• Incorporate innovation and industry best practices in delivering the best possible guest experience in all areas of scope.
• Responsible for teammate engagement of the Guest Experience operations team to communicate change, inspire growth and development, and present opportunities for training and recognition.
• Oversee optimization of existing internal processes, identifying operational weaknesses, and developing new, innovative systems to continuously drive growth and efficiency.
• Ensure consistent excellent levels of internal and external customer service while nurturing an ownership environment with emphasis in motivation and teamwork
• Must be willing to work non-standard hours, including some nights and weekends to support high traffic times and on-site events
• Position is based out of our Chico, CA brewery

Please Apply if You Have

• Bachelor's Degree In Hospitality, Business or related field or any combination of experience and or education from which comparable knowledge, skills and abilities have been achieved required
• 5 years Marketing experience required and
• 3 years Management or leadership experience required and
• 3 years Experience leading large teams of diverse expertise required and
• 1 year Brand management experience required and
• Experience overseeing P&L statements required and
• Previous experience in onsite events, hospitality, guest services, and/or food and beverage preferred
• Ability to collaborate with functional counterparts within the organization regarding guest experience operations and goals
• Ability to independently manage multiple projects and tasks at once, and effectively prioritize in a fast-paced work environment to meet deadlines
• High level understanding guest experience and food and beverage operations including materials, production, process, and outputs.
• High level of professional competence and ethical integrity
• Demonstrated leadership, team building and advanced coaching skills with the ability to motivate team members and assess and develop employee skills
• Microsoft Office Skills, particularly Excel spreadsheets, and power BI reporting
• A strong ability to be adaptable and flexible

Additional Requirements to Consider Before Applying

• You must be at least 21 years of age to perform the duties of this position for Sierra Nevada Brewing Co.
• Selected candidate must pass a pre-employment, post offer background check.

Before applying for this role, please review the full job description, including the physical demands and working environment:

** This position will remain open until filled; online applications will be reviewed weekly **

Sierra Nevada Brewing Co. is an Equal Opportunity Employer

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