Job DescriptionJob Description We are seeking a Business Analyst II to join our Information Technology team. This role combines advanced data analytics, IT support, and business strategy to help drive profitability, improve decision-making, and enhance system reliability. The ideal candidate has strong technical expertise, excellent problem-solving skills, and the ability to bridge the gap between data insights and business outcomes. Key Responsibilities Design and implement pricing strategies to increase profitability and competitiveness. Build and manage interactive dashboards (Tableau, Power BI, SQL) to track KPIs, customer behavior, and product usage. Conduct white-space and segmentation analysis to identify new revenue opportunities. Automate reporting processes using SQL and Excel Macros to streamline forecasting and operations. Collaborate with cross-functional teams to drive strategies and optimize customer engagement platforms. Mentor and coach analysts by assigning tasks and reviewing deliverables. Provide Tier I and II support for end-users (hardware, software, and network). Manage IT support tickets and oversee configuration, maintenance, and optimization of clinical and administrative applications. Lead system upgrades, patch management, and testing efforts , ensuring adherence to change control and documentation standards. Required Qualifications 5+ years of experience in business analysis, data analytics, or related fields . Bachelor’s degree in Information Technology, Analytics, Computer Engineering, or related discipline . Proficiency in SQL, Tableau, Power BI, and Advanced Excel (VBA) . Strong analytical and communication skills with the ability to present insights clearly. Working knowledge of Python or R for modeling and data processing. Experience in A/B testing, campaign optimization, and performance analysis . Excellent stakeholder management and presentation skills. Skills & Tools Experience with Cisco Webex Analytics, Google Analytics, Google Tag Manager, and Google AdWords . Knowledge of web data analytics, EHR metrics, and healthcare applications (EHR/EMR) . Familiarity with machine learning model interpretation and implementation . Strong knowledge of Microsoft 365, Windows OS, and service ticketing platforms . Certifications SQL: Data Reporting and Analysis Microsoft Power BI for Business Intelligence Tableau Dashboard Creation Python for Data Science & Machine Learning Sample Projects You’ll Work On Customer Churn Analysis – identify churn risk and develop proactive strategies. Predictive Modeling – apply machine learning for business problem-solving. Digital Optimization – improve web traffic conversion and ROI. Executive Dashboards – deliver high-level business performance insights. What We Expect As a valued member of the MedStar Shah MSO IT team , you will: Uphold the highest standards of professionalism and integrity . Protect the confidentiality of PHI and sensitive data . Maintain a commitment to system reliability and user support . Continuously develop your skills and knowledge . Foster a collaborative and positive team culture . #J-18808-Ljbffr ZipRecruiter
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