DAILY DUTIES / RESPONSIBILITIES: • Write and maintain any customization needed for the change management tool – (Serena - ChangeMan) including creating rexx and/or xml reports, and customizing skeletons and panels as needed. • Evaluate, test, and install upgrades/new releases for the ChangeMan software. • Responsible for updating and maintaining ChangeMan documentation as it pertains to the medicaid it services change management requirements. • Train the medicaid systems team on using the new release of the configuration management software (ChangeMan). • Provide consulting on ChangeMan software for Medicaid services users. • Serve as primary contact for questions or problems relating to the ChangeMan software. • Migrate software for Medicaid services into production environment. Verify that software is approved for migration. • Migrate software and verify successful migration. • Communicate effectively in both written and spoken communication. • Work collaboratively with staff REQUIRED SKILLS (RANK IN ORDER OF IMPORTANCE): • 2+ years' experience as a ChangeMan Administrator • 5+ years total experience between MAINFRAME, MVS COBOL, JCL, and IDMS • Must be familiar with ChangeMan internal Skels and panels • Experience with the configuration management principles and procedures, and software testing procedures. • Soft skills Required: Effective communication skills (written and oral), adaptability, flexibility, self- motivation, problem solving, analytical thinking, time management, ability to work effectively in a stressful environment PREFERRED SKILLS (RANK IN ORDER OF IMPORTANCE): • CA-ADS experience • Experience with participating in Serena ChangeMan software upgrades • Previous experience in health care related information technology, insurance information technology, Medicaid Management Information Systems (MMIS), Medicaid eligibility, or social services eligibility, while not absolutely necessary, will be helpful.
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