Job Description

Job Description

Project Details

We are hiring a Customer Care Representative for our client. This role involves assisting patients and members by phone, email, or chat-answering questions, resolving issues, scheduling services, and providing information about the hospitals, medical groups, urgent care centers, and health plan. The ideal candidate is compassionate, professional, and comfortable working in a fast-paced, patient-focused environment. Strong communication skills, attention to detail, and a commitment to delivering exceptional service are essential. This is a great opportunity to support a respected name in health care and make a positive impact in the community.

Key qualities:

• Compassionate, professional, fast-paced, patient-focused

• Strong communication and detail orientation

• Dedicated to excellent customer service

Preferred Knowledge & Experience

• Basic computer and writing skills

• Understanding of health maintenance organizations and customer satisfaction standards

• Medical Office Certification preferred

• Familiarity with EPIC and Talkdesk is a plus

Top 3 Must-Have Skills

1. Minimum 6 months call center experience! must be in a call center! the more health call center experience the better

2. Basic computer and writing proficiency

3. Experience with HIPAA, Medicare, and fast-paced environments (handling 60-80 calls/day)

Schedule & Hours

• Full-time: 40 hours/week

• Shifts:

  • Monday-Friday: 8:00 AM - 6:00 PM

  • OR 11:30 AM - 8:00 PM
    

Desired Skills and Experience

Key qualities:

Compassionate, professional, fast-paced, patient-focused

Strong communication and detail orientation

Dedicated to excellent customer service

Preferred Knowledge & Experience
Basic computer and writing skills

Understanding of health maintenance organizations and customer satisfaction standards

Medical Office Certification preferred

Familiarity with EPIC and Talkdesk is a plus

Top 3 Must-Have Skills
Minimum 6 months call center experience! The more health call center experience the better

Basic computer and writing proficiency

Experience with HIPAA, Medicare, and fast-paced environments (handling 60-80 calls/day)

Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.

California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser:

Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.

Company Profile:

Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs.

Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles.

Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting

Benefits Information:

Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.

We look forward to working with you.

Beacon Hill. Employing the Future™

Job Tags

Full time, Work at office, Shift work, Monday to Friday,

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