Job Description

Job Description

Job Description

Welcome to The Gerstman Agency LLC, where we redefine customer service experiences with a touch of positivity and warmth. Situated virtually, we serve the vibrant community of Lutherville, Maryland, and beyond, embracing the myriad potentials of a fully remote work environment. As a Customer Service Representative, you will be the heart and soul of our client interactions, expertly navigating inquiries with empathy and precision. Your role will be pivotal in ensuring customer satisfaction and fostering lasting relationships. Our commitment is to equip you with the best resources and support to excel in providing impeccable service while enjoying the flexibility and comfort that remote work offers. At The Gerstman Agency LLC, every interaction is an opportunity to uplift, support, and leave a memorable impression. Join us in creating a welcoming and supportive customer experience.

Annual Base Salary + Commission

Paid Time Off (PTO)

Work from Home

Health Insurance Reimbursement.

Customer Interaction: Provide exceptional service by responding promptly and accurately to customer inquiries via phone, email, and chat to ensure satisfaction and loyalty.

Problem Resolution: Listen attentively to customer concerns, identify solutions, and resolve issues efficiently to maintain customer trust and satisfaction.

Product Knowledge: Develop a deep understanding of the companys products and services to effectively address customer needs and questions.

Record Keeping: Accurately document customer interactions, transactions, comments, and complaints, ensuring consistent and thorough follow-up.

Feedback Channeling: Gather and report customer feedback to the team to enhance service delivery and improve products and processes.

Collaboration: Work effectively with team members in a fully remote environment, contributing to team goals and participating in team meetings for continuous improvement.

Education: High school diploma or equivalent required; further education or specialized certifications are a plus.

Experience: Prior experience in customer service or a similar role is preferred but not necessary.

Communication Skills: Excellent verbal and written communication skills to interact effectively with customers.

Problem-Solving: Strong problem-solving abilities to address and resolve customer issues promptly.

Technology: Proficient in using computers and familiar with customer service software platforms, such as CRM systems.

Flexibility: Ability to work flexible hours to accommodate different time zones and customer needs.

Independence: Self-motivated and capable of working independently in a remote setting while maintaining productivity.

Teamwork: Ability to work effectively in a virtual team environment and support team objectives.

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