Job Description

Customer Service Representative I

Provides services for branch customers such as opening new accounts, monitoring safe deposit box transactions, changing addresses, and handling customer inquiries as needed.

Essential Duties:

• Promote and maintain positive relations with all contacts, customers and potential customers
• May be responsible for bank opening/closing
• Open and Close Vault
• Promote, explain, and sell all banking products
• Open new accounts
• Monitor safe deposit box transactions
• Update and maintain customer information
• Handle customer inquiries
• Prepare wire transfer for customers and ensure proper OFAC verification is performed before submitting the wire transfer.
• Perform all duties in compliance with BSA/AML regulations and requirements
• Obtains adequate data for CIP on all wire and money instrument transactions
• Ensure proper customer information is collected and OFAC verification is performed before opening an account
• Perform Risk Rating Assessment and Due Diligence for all customers.
• Monitors and reports suspicious activity to the BSA Officer

Education/Additional Training or Certifications:

• High school Diploma or equivalent

Previous Work Experience:

• Customer Service Experience
• Teller experience preferred
• Software skills including Microsoft Office, Adobe, Internet, and Email

Language Skills:

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Ability to write routine reports and correspondence
• Ability to speak effectively before customers or employees of organization
• English/Korean or English/Chinese - Bilingual skills preferred

Work Environment:

• This job operates in a professional work environment.
• The role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines

Physical Demands:

• While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

AAP/EEO Statement:

• Metro City Bank is an Equal Employment Opportunity/Affirmative Action Employer with regard to Females, Minorities, Veterans and Disabled Persons

Other Duties:

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

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