Job Description

Dispatch Operations

Reports To: Operations Manager

Location: El Paso, TX

Environment: Onsite

Status: Exempt

Who We Are:

Recognized by Gartner in their Modern 4PL Market Guide, Redwood Logistics is at the forefront of industry innovation. Our cutting-edge supply chain technology pairs with the expertise of our brilliant minds to empower logistics execution across North America and Mexico. Leveraging a comprehensive range of services, data-centric network solutions, and a seamlessly integrated platform, we have established our prominence as a key player in the mid-market segment within the freight tech industry. Whether you're just starting your career or are an established professional looking for your next opportunity, Redwood inspires innovation across teams to provide transformative solutions for our customers.

Purpose of Your Work:

As Dispatch Operations working within F/X, you will be responsible for providing critical day-to-day support to the operations team by load tracking, data entry, equipment management, and assisting with accounts receivable. You will also assist the operational teams of planning, fleet management, and customer service.

How You Make a Difference Everyday:

Fleet Operations (Support)

• Load updates to Customers and Brokers by phone/email
• Assist Planning group with rate con uploading and building of loads
• Assist Planning group with verifying PTAs for trucks on Planning boards for accuracy
• Efficient and effective problem-solving related to freight shipments
• Monitor shipment status in-transit and communicates updates to other departments as needed
• Coordinate with Capacity Utilization Planners and Customer Service Representatives to ensure that all accepted orders meet transit expectations
• Support driver development, education, and training related to Operations and Safety policy and procedure
• Make safety-conscious decisions in cooperation with the Department of Safety and Compliance
• Help with Review of driver settlements for accuracy
• Assist with special projects or mass communication for operations and safety
• When needed provide back up for Fleet Management (OTR/Local), Planning, and Customer Service

Trailer Equipment and Utilization

• Monitor trailer annuals and preventative maintenance report/expirations
• Monitor trailer activity weekly for utilization and not out of network
• Conduct yard checks for excessively dormant trailers
• Monitor trailer tracking equipment is working/set up repair in El Paso or McAllen
• Physical Damage and communicate with Maintenance manager and Lead Mechanic
• Manage special projects(returns/swaps)

Accounts Receivable

• POD Process/Approval
• Legible and Clear
• Shipper/Receiver match TMS
• All pages of POD accounted for (Multiple pages if POD states 1 of 4, etc.)
• Lumper receipts and misc. all scanned in
• Working with A/R team as FX representative
• Reviewing and Managing Aging Report
• Non payments, shorty pays, overpays, lumpers, etc.
• Utilizing Transflo EZ View for document management
• Connecting and/or locating correct contacts at Brokerages to handle disputes for non-payments, short payments, etc.
• Working with Fleet Management on securing any missing paperwork that is holding up payment
• Helping A/R team identify where to apply payments when no remittance provided

You've Got This?

• Excellent communication, detail orientation, and organizational skills
• Ability to multi-task in fast paced environment; problem solver
• Results-driven
• Computer proficiency required for transportation management system ("TMS") and Microsoft Office products including Outlook
• Minimum 1-year experience at operational role at trucking company or freight brokerage preferred
• Bilingual preferred (English-Spanish)

What We Offer:

• Access to experts and resources for your Learning & Development journey
• Opportunity for internal mobility
• Employee referral bonus program
• Employee Resource Groups (ERGs)
• Annual fundraising and volunteer events to give back to communities
• Paid time off, floating holidays, time off to volunteer and rollover
• Paid parental leave
• Medical, dental, vision and 401k plans (with match)
• Flexible spending account, mass transit and dependent care plans available
• Health savings account, with a annual company contribution for plan participants
• Short-term and long-term disability; life insurance policies subsidized by company
• Additional benefits including pet insurance, accident care, access to legal advice and more

Work Schedule:

This position is full-time and onsite Monday through Friday from 6:00 AM to 4:00 PM MST with an hour break, but flexibility is available based on coverage.

Compensation Range:

Salary Range:

$40,000 - $42,000

This position is eligible to earn quarterly incentives based on individual and company performance.

The estimated pay range reflects an anticipated range for this position. The actual base salary offered will depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the geographical location in which the applicant lives and/or which they will be performing the job.

Redwood is an equal opportunity employer. Employment decisions at the Company are based on individual merit, qualifications, abilities, and the Company's needs and resources. The Company does not discriminate in recruiting, hiring, compensation, promotions, discipline, termination or any other aspect of employment on the basis of an individual's actual or perceived race, color, creed, religion, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, national origin, ancestry, citizenship status, age, disability, marital status, military service or status, genetic information, arrest and conviction record, credit history, or any other basis protected by applicable law.

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