Job Description

Dispute Resolution Reviewer III

Tanaq Support Services (TSS) delivers professional, scientific, and technical services and information technology (IT) solutions to federal agencies in health, agriculture, technology, and other government services. TSS is a subsidiary of the St. George Tanaq Corporation, an Alaskan Native Corporation (ANC) committed to serving Federal customers while also giving back to the Tanaq native community and shareholders.

About the Role

We are seeking a Dispute Resolution Reviewer III (DRR III) to support a contract with our federal client. The DRR III performs complex (senior-level) work. This role provides dissatisfied patients/beneficiaries and/or providers the opportunity to present documentation to demonstrate why an appeal/dispute should be allowed. It also provides an independent second level determination/dispute resolution based on the documentation, facts, laws, regulations, and guidelines. Works under general supervision, with moderate latitude for the use of initiative and independent judgment. This is a remote position. Candidates must be based in U.S. Eastern, Central or Mountain Time Zones.

Responsibilities

Reviews medical records/case file, writes a reconsideration/dispute resolution decision that is clear, concise, and impartial and supports the determination made, and documents review

Makes sound, independent decisions based on medical evidence in accordance with statutes, regulations, rulings, and policy

Responds to and ensures that all appeal/dispute issues raised by the beneficiary/patient, representative, and provider/supplier have been addressed

Provides a fair and impartial decision based on current evidence, regulations, policies, and procedures

Conducts research using online federal regulations, contract policy, standards of medical practice, contract manuals, coverage issues manuals, medical literature, and other related resources to complete an accurate and well-supported decision

Stays abreast of changes in regulations, medical and healthcare practices, policies and procedures

Participates in case specific verbal discussions

Conducts reviews of appeals/disputes with multiple beneficiaries/services in one case

Plans responses to statistical analysis challenges with assistance from statisticians

Attends meetings and participates in workgroups at the direction of management

Conducts quality reviews, as needed

Serves as a subject matter expert

Mentors and/or trains staff

May conduct quality reviews and audits

Participates in special projects and performs other duties as assigned

Requirements

Must have 2-3 years of medical dispute resolution or Medicare appeals, medical review, clinical, or related experience in a healthcare setting

Must have Nursing, Physical Therapy, Respiratory Therapy or Occupational Therapy experience. Licensed candidates with closely related clinical or medical experience may be considered.

Demonstrated experience writing or making appeal or payment determinations

Patient-Provider Dispute Resolution, preferred

Independent Dispute Resolution, preferred

Coding certificate, preferred

Appeals and billing, preferred

Experience using Office 365, including using Excel and Word.

Must be able to pass Federal and state criminal background checks, as required by client.

Must be able to pass education, certification and license verification, as well as other professional background checks, as required by client.

Must be able to pass drug screen, as required by client.

Ability to obtain a government clearance.

Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.

Experience working with/in the federal public health agency environment, preferred, but not required.

Must be a Licensed Healthcare Professional and have Nursing, Physical Therapy, Respiratory Therapy or Occupational Therapy experience. Licensed candidates with closely related clinical or medical experience may be considered.

Prolonged periods of sitting at a desk and working on a computer. May need to lift 25 pounds occasionally.

Who We Are

Tanaq Support Services (TSS) is a public health contractor, certified 8(a) business, owned by St. George Tanaq Corporation, an Alaska Native Corporation. (ANC). We listen to our stakeholders and leverage our science, technology, communication, and program expertise to understand and provide feedback as we develop solutions.

Our Commitment to Non-Discrimination

Tanaq Support Services is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, or local law. Tanaq complies with the Drug-free Workplace Act of 1988 and E-Verify. If you are an individual with a disability and need assistance completing any part of the application process, please email accommodation@tanaq.com to request a reasonable accommodation. This email is for accommodation requests only and cannot be used to inquire about the status of applications.

Notice on Candidate AI Usage

Tanaq is committed to ensuring a fair and competitive interview process for all candidates based on their experience, skills and education. To ensure the integrity of the interview process, the use of artificial intelligence (AI) tools to generate or assist with responses during phone, in person and virtual interviews is not allowed. However, candidates who require a reasonable accommodation that may involve AI are required to contact us prior to their interview at accommodation@tanaq.com.

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