Job Description

The Planet Group is looking for an eCommerce Operations Manager to join our client, one of the world's leading lift truck manufacturers.

Salary: $106,000-$120,000 depending on experience

Location: On-site 5 days a week in New Bremen, Ohio

eCommerce Operations Manager Responsibilities: 

• Manage the day-to-day activities needed to support the eCommerce program, with a specific focus on revenue growth, repeat purchases, customer retention and new customer acquisition.



• Support the implementation of new functionality for the eCommerce platform, including scope definition and execution, process and procedure development, change management plans, and customer testing and communication.



• Perform the day-to-day monitoring of eCommerce activity.



• Provide operational and eCommerce order support to the Retail network.



• Update and maintain business process flows including step by step user guides and training documentation supporting all order processing.



• Maintain a strong understanding of customer journey, profiles, competitive landscape and needs to identify business process improvements.



• Provide recommendations to improve the online experience and ease of doing business on eCommerce sites.



• Collaborate cross functionally to develop strategies to help optimize the online buying experience.



• Leverage analytics, web tools and voice of customer research to support ongoing changes to improve the customer experience.



• Develop and maintain key performance indicators (KPIs) to measure performance all initiatives and report results to stakeholders.



• Recommend new ways to promote and grow online sales.

eCommerce Operations Manager Qualifications: 

• Bachelor degree in Business, eCommerce, Marketing or related field is required, along with at least 5 years of experience.



• Experience in developing and leading eCommerce programs.



• Understanding of how content, design, and user interface work together to create an optimal user experience.



• Strong understanding of online marketing strategies.



• Fluent in development optimization techniques to deliver the best user experiences in the most technically efficient manner.



• Knowledge of eCommerce processes and best practices.



• Ability to prioritize projects, work within short time frames, and meet deadlines.



• Proactive, flexible self-starter with strong interpersonal and team building skills.

#CDM

Job Tags

Flexible hours,

Similar Jobs