Job Description

Job Description

Job Description

Are you ready to join a dynamic team and play a crucial role in shaping the future of material handling? We are actively seeking dynamic Field Service Technicians to join our rapidly growing team out of our Buford location. Field Service Technicians are responsible for traveling to our customer locations and repairing their powered industrial equipment, such as forklift trucks, aerial equipment, floor cleaning equipment, etc. Wolter, Inc. isn't just any company; we're among the fastest-growing privately owned businesses. At Wolter we’re on a mission to move, store, and power the world more efficiently. You’re part of a team that is connected like family and committed to making an impact.

Who we are:
Since the Wolter story began in 1962, our company, like our industry, has been constantly evolving. We have grown to become one of the largest and most diverse industrial equipment and productivity solutions providers in the country. From new & used material handling equipment, service and training to robotics & automation, overhead cranes & hoists, power systems, railcar movers, storage solutions, complete engineered systems and more, Wolter is focused on improving operational productivity for its customers.

What we offer:

A complete benefit package including:

• Medical, Dental, and Vision Insurance
• 401(k) Plan with company match
• Life Insurance
• Short-Term and Long-Term Disability Insurance
• Critical Illness and Accident Insurance
• Flexible Spending Account
• Employee Assistance Program
• Uniforms for Technicians
• Subsidies for Safety Boots
• Paid Time Off, paid holidays, and more!

Field Technicians are provided with a company service van, service laptop, iPad, uniforms, credit card, and cell phone. We have internal support staff to assist, as well as free technical training through our factory certified in-house trainers, and in-the-field technical support!

Position Responsibilities:

• Complete all service jobs that are assigned to you.
• Communicate with the Road Lead Technician on any unusual service problems encountered or for any technical assistance needed.
• Attend service training classes offered to maintain knowledge on new products, or for refreshers on products not encountered too often.
• Complete and submit all paperwork daily for jobs worked on (timecards, maintenance reports with customers’ signature).
• Communicate with dispatcher and/or service office as to status of jobs and availability for new jobs.
• Identify jobs that should be sent to our shop for repair (due to complexity or safety reasons) and recommend they be sent in.
• Develop and maintain relationship with territory sales representatives to keep them informed of sales opportunities you might see.
• Always adhere to safety rules and policies at all times.

Essential skills and experience:

• Must have very good skills in repairing powered industrial equipment, with a minimum of two (2) years of experience repairing forklift trucks and/or other products we represent, to include all types of gas, diesel, and electric trucks.
• Must successfully complete any training courses required.
• Strong customer orientation.
• Must be a good communicator – written and verbal.
• Time management: the ability to organize and manage multiple priorities.
• Basic computer proficiency and laptop fundamentals.
• Must own tools necessary to perform repairs, per our recommended tool list.
• Must have a valid driver’s license and good driving record.
• Must be certified to operate material handling equipment (we will train).
• Commitment to company vision and mission.

We are an Affirmative Action/Equal Opportunity Employer and will give all qualified applicants consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, or any other characteristic protected by law. All job offers are contingent upon a satisfactory motor vehicle record and drug screen result.

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