Job Description

Join to apply for the Fraud Analyst role at Central Bank Join to apply for the Fraud Analyst role at Central Bank Get AI-powered advice on this job and more exclusive features. The Fraud Analyst is responsible for promptly identifying and monitoring fraudulent activity to safeguard both customer and bank assets. This role involves data collection, analysis, and reporting to support the ongoing detection and understanding of fraud patterns and trends. Key Responsibilities Monitor debit and credit card account activity across 14 markets for potential fraud. Conduct outbound and receive inbound calls with customers to verify suspicious transactions (majority of the time). Initiate and process dispute documentation for transactions identified as fraudulent. Respond to fraud alerts and notifications submitted by the Holding Company Call Center. Analyze reports to identify fraud trends and share findings with management. Maintain accurate records and case documentation through task logs for phone and email communications. Investigate debit and credit cards returned via mail due to invalid addresses to determine if fraud has occurred. Serve as a liaison between affiliate bank personnel, processors, and card networks. Collaborate with BankCard departments to ensure customer accounts are complete and accurate. Participate in internal meetings to communicate concerns and insights with leadership. Ensure adherence to all applicable banking regulations and compliance standards. Perform additional duties as assigned This position must work on-site in Jefferson City, Missouri. Relocation expenses are not offered. , High school diploma or equivalent required; college coursework or degree preferred. Prior Banking Experience Strongly Preferred. Experience in customer service and telephone-based interactions preferred. Ability to quickly learn and navigate multiple banking and processing systems. Strong verbal, written, and email communication skills. Demonstrated analytical and problem-solving abilities. Excellent time management skills and the ability to multitask effectively. Seniority level Seniority level Entry level Employment type Employment type Full-time Job function Job function Finance and Sales Referrals increase your chances of interviewing at Central Bank by 2x Sign in to set job alerts for “Fraud Analyst” roles. Missouri, United States $120,900.00-$205,500.00 18 hours ago Vice President, Special Investigations Unit Missouri, United States $182,100.00-$345,600.00 1 week ago Missouri, United States $68,700.00-$123,700.00 2 days ago Missouri, United States $102,000.00-$158,000.00 2 weeks ago Missouri, United States $68,700.00-$123,700.00 3 days ago Risk Assessment and Reporting Analyst, Open Banking-R-246997 Missouri, United States $78,000.00-$144,000.00 5 days ago Missouri, United States $92,000.00-$100,000.00 1 week ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr Central Bank

Job Tags

Full time, Relocation,

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