Job Description

Job Description

Job Description

Description:

Job Summary: The Fraud Investigator is responsible for investigating, analyzing, monitoring, and reporting/responding to potential instances of suspicious or fraudulent activity and financial crimes.

Job Qualifications: Associate or bachelor’s degree in business, accounting or finance or equivalent financial services experience preferred. Two years’ experience in fraud or risk is a plus.

Essential Functions:

• Works with members and credit union employees regarding fraud or financial crimes incidents, offer support and guidance throughout the entire process.
• Analyze, process, and resolve fraud cases; request information and documentation to clarify details or resolve case; track case and monitor progress to prevent or minimize financial loss to members and/or EFCU.
• Monitor suspicious or fraudulent account activity, gather supporting documentation, IP addresses, check copies, phone calls and disables remote accessibility.
• Answers internal and external phone calls, emails, and messages. Provides fraud support to members and co-workers using effective communication skills.
• Review wire transfers, account and loan applications where fraud is suspected or confirmed. Identify suspicious items and provide feedback on results.
• Review wire transfers, account and loan applications where fraud is suspected or confirmed. Identify suspicious items and provide feedback on results.Maintains daily, weekly, and monthly reporting of fraud and financial crimes activity.
• Notifies management of potential fraud related to a merchant breach so rules may be implemented to mitigate risk.
• Assists credit union employees with research request/issues in a professional manner; to include training on fraud or financial crimes activity or other functions as requested.
• Identifies and reports suspicious activity to management or appropriate personnel.
• Works closely with Risk and Compliance to maintain tracking and reporting of fraudulent activity and financial crimes.
• Maintains communication with management and Risk and Compliance, provides frequent updates and escalates incidents when necessary.
• Attend webinars and seminars to stay updated on fraud and financial crimes. Attend other training as required by supervisor or credit union management.
• Participates in local fraud prevention networking groups, keeping up with current trends and fraud scenarios.
• Performs other duties and responsibilities as required or assigned by management. May be cross trained to perform other operational functions.

Skills/Abilities/Knowledge:

• A strong knowledge of EFCU’s policies, and procedures.
• Ability to read and interpret data, multi-task between various software programs, utilize technology automation when available and maintain a paperless work environment.
• Strong verbal and written communication, problem solving and organizational skills. Should display excellent judgment and decision-making skills.
• Possesses a can-do attitude and works well in a team-based, fast-paced work environment.
• Skilled in a service attitude of compassion, empathy, and patience. Ability to maintain phone etiquette with a calm voice,

tone and manners. Ability to deescalate upset callers with professionalism and positivity.

• Ability to effectively present information and respond to questions from groups of associates, communicate at all levels of the organization, and evoke a positive and cooperative attitude in a collaborative team environment.
• Works well under pressure and displays a strong commitment to integrity and member confidentiality.
• Ability to complete work accurately and efficiently while paying close attention to detail.
• Ability and willingness to learn new processes and apply them appropriately.
• Ability to use discretion in handling confidential and sensitive documents.
• Ability to work independently, prioritize tasks to meet deadlines and have strong time management skills.

Mental & Physical Requirements: Requires sitting 6-8 hours a day; Stress related to important decisions. Must be able to work a flexible schedule to include weekends and occasional after hours as necessary.

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice. This job description does not constitute a written or implied contract of employment. I acknowledge receipt of this job description.

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