IT Support Specialist (Bilingual) Job at KwickPOS, Houston, TX

amNrNnJnVXhrY0VEZ1dYSDV5OEg1T3IvUlE9PQ==
  • KwickPOS
  • Houston, TX

Job Description

Job description

We are a fast-growing software development company in the restaurant, hospitality and small business retail industries providing POS and business solutions. We are looking for a high-performing IT Support to provides front line point of sale support to our customer.

Responsibilities:

  • Support Specialists and Field Technicians.
  • Provides front line point of sale support for the restaurant systems.
  • Configures, troubleshoots and deploys POS terminals, printers and scanners.
  • Troubleshoots hardware and software issues.
  • Training clients regarding use of POS system
  • Provide technical research resources for incident resolution coordinating with vendors when necessary.
  • Work with applicable resources to troubleshoot networking/broadband related issue.
  • Maintain troubleshooting documentation for frequent incident occurrences and FAQ's for user groups.

Skills/Requirements:

  • 2 years of IT experience in POS provider for restaurants is a plus.
  • Experience with Linux, Windows O/S and Active Directory environment
  • Knowledge of SQL server database environment
  • Basic knowledge of Computer Network Infrastructure Design and Communications
  • Knowledge of Point of Sale solutions and related technologies is a plus.
  • Customer Service/Help Desk/Remote Support experience or equivalent is preferred.
  • Work experience in a restaurant is a plus.
  • Must have professional phone, email and customer service skills.
  • Ability to effectively prioritize and execute concurrent tasks independently.
  • Strong analytical thinking and problem-solving capabilities.'
  • Bilingual is a plus. (English & Chinese or English & Spanish)

Job Tags

Work experience placement, Remote job,

Similar Jobs

GQT Movies

Theater Manager Job at GQT Movies

 ...Theater Manager - Immediate Hiring Are you passionate about managing a theater and creating memorable experiences for audiences? Do you thrive while developing and working alongside a small team? We are looking for a highly skilled and dynamic Theater Manager to join... 

Caterpillar Inc.

2026 Engineering Internship Program- Welding Engineering Job at Caterpillar Inc.

 ...Role Caterpillar's Corporate Engineering Intern program seeks students...  ...: Must be enrolled full-time in a 4-year university/...  ...Welding Engineering Technology, Mechanical Engineering with Welding Emphasis...  ...These benefits also apply to part-time employees Relocation... 

Mercy Hospital South - Mercy

Emergency Medicine - Physician Job at Mercy Hospital South - Mercy

 ...Emergency Medicine - Physician at Mercy Hospital South - Mercy summary: The Emergency Medicine Physician provides urgent medical care and leads clinical teams within a healthcare organization committed to innovation and compassionate service. The role emphasizes collaboration... 

South Seas

F&B Attendant $18 per hour Job at South Seas

 ...serve ice cream, and other sweet treats, making it one of the most popular spots at the resort. RATE OF PAY full-time, hourly position at $18 per hour, plus the opportunity to make tips ESSENTIAL FUNCTIONS Provide exceptional guest service by acknowledging and... 

Cheez

Street Photographer Job at Cheez

 ...them), and giving them a card with the info about the app, which they'll be able to download to get the pictures. You must be an experienced photographer (professional or hobbyist) You must have an iPhone or modern Android Ideally you have your own DSLR camera...