Job Description
Join the
BrightKey team as a
Mail Services Manager. The Mail Services Manager is responsible for overseeing daily operations of the corporate mailroom and front office support functions in a large corporate environment. This position manages a team of 4–6 employees who handle mail distribution, shipping/receiving, receptionist coverage, and general administrative support. The ideal candidate will be a hands-on leader with strong organizational, communication, and multitasking skills who can balance management responsibilities with day-to-day operational work.
Compensation & Benefits: - Salary Range: $55,000 - $65,000 annually
- Company offers Medical, Dental, Vision and additional insurance options
- Participation in company 401k program
- Paid holidays and paid time off
Location & Hours: - On-site in Clayton, MO
- Monday through Friday (first shift/full-time)
- Daily Schedule: 8:00am – 5:00pm (may vary)
Key Requirements for the Mail Services Manager Position: - 3–5 years of experience in mailroom, facilities, or office services management.
- Experience working in a mailroom, including sorting, screening, and metering mail and packages.
- Prior supervisory or team leadership experience required.
- Experience in a large corporate or multi-department office environment preferred.
- Excellent customer service skills and the ability to work with a high degree of professionalism.
Additional Requirements for the Position: - Strong leadership and communication skills
- Excellent organizational and time management abilities
- Proficiency with office and mailroom technologies (postage meters, tracking systems, Microsoft Excel and Outlook)
- Retail and/or POS (point of sale) experience is preferred but not required
- Ability to lift and move packages up to 75lbs as needed
Responsibilities of the Mail Services Manager: Team Leadership - Supervise and support a team of mailroom, reception, and administrative staff.
- Provide training, coaching, and performance feedback to ensure high-quality service delivery.
- Schedule and assign daily tasks to ensure coverage and workflow efficiency.
- Foster a positive, customer-focused team culture.
Mailroom Operations - Oversee all incoming and outgoing mail, packages, and courier deliveries.
- Ensure timely sorting, distribution, and delivery of mail throughout the corporate office.
- Manage relationships with postal and delivery vendors (e.g., USPS, FedEx, UPS).
- Monitor mailroom equipment and supplies, arranging maintenance or replacement as needed.
Front Office & Administrative Support - Manage front desk operations, including receptionist coverage and visitor management.
- Coordinate office administrative tasks, such as meeting room logistics, document handling, and general clerical support.
- Support internal departments with special mailings, shipping projects, and event logistics as needed.
Process Improvement & Compliance - Develop and maintain mailroom and front office procedures to ensure consistency and accuracy.
- Identify opportunities to improve efficiency and service quality through process or technology enhancements.
- Maintain compliance with company policies and confidentiality standards.
Hands-On Responsibilities - Assist with mail sorting, deliveries, and special projects during peak periods or staff shortages.
- Provide backup coverage for reception or administrative tasks when necessary.
- Oversee and manage operations of the company store.
Offer of employment is contingent upon completing a background investigation. BrightKey is dedicated to being an organization where all employees are treated with dignity and respect. We expect all our employees to maintain a workplace free from harassment and discrimination. Our focus is on merit-based standards in all hiring, promoting, performance evaluations and employment decisions. We strive to be a workplace where individuals of all backgrounds can succeed and thrive, regardless of race, religion, national origin, gender, sexual orientation, age, marital status, veteran, or disability status. ESM-103125
Mail Services Manager
Job Tags
Full time, Work at office, Monday to Friday, Day shift,