Job Description

Job Summary

The Quality Manager is responsible for ensuring and managing the development, implementation, maintenance, and evaluation of quality systems and processes to ensure that the organization's products and services meet or exceed customer expectations and regulatory requirements. This role requires a detail-oriented individual with strong leadership skills, a deep understanding of industry regulations, and experience with personal care and cosmetic QMS’s.

Responsibilities

Develop and Implement Quality Systems:

• Design and implement quality assurance policies and procedures.
• Establish and maintain a quality system to ensure compliance with internal guidelines and regulatory standards.

Quality Assurance and Control:

• Develop testing methodologies and best practices utilizing internal expertise and alignment.
• Oversee testing activities to ensure products meet specifications and standards.
• Conduct random inspections and quality control checks.
• Supervise and execute audit activities
• Knowledge of cosmetic and personal care manufacturing processes.
• Manage investigations with the ability to assess CAPA effectiveness.

Team Management:

• Manage and supervise the quality assurance team, including hiring, training, and performance evaluations.
• Ensure efficient operation of the quality department and manage employee schedules and absences.

Cross-Departmental Collaboration:

• Work with cross-departmental leadership to ensure high-quality products are delivered on schedule.
• Facilitate communication among production divisions and management.

Regulatory Compliance:

• Ensure compliance with customer and regulatory requirements for quality, safety, and reliability.
• Periodically report the status of quality control and operations to executive leadership and regulatory agencies.

Continuous Improvement:

• Lead quality improvement initiatives and identify areas for process enhancements.
• Conduct consumer research to gather requirements and focus further testing.
• Analyze consumer feedback to drive continuous improvement projects.

Requirements

• Bachelor’s degree in quality management, Engineering, Chemistry, or a relevant combination of education and work experience.
• 7+ years of experience in quality roles within the personal care, cosmetic, and pharmaceutical industries.
• Proven ability to lead a diverse team, with three years of managerial experience.
• Experience in developing quality procedures and objectives for personal care industry (including OTC/GMP regulations)
• Experience in regulatory requirements for the personal care industry (including OTC/GMP)
• Experience in managing multiple projects involving contract manufacturers
• Able to work with various internal and external partners including being firm as needed
• Understanding of quality systems, cosmetics cGMP, and MoCRA
• Advanced Excel skills
• Strong attention to detail
• Excellent written and verbal communication skills
• Ability to work cross-functionally and collaborate effectively
• Proficient in MS Office
• Experience with quality competencies such as AQL, root cause analysis, and CAPA management

Additional Requirements

• Ability to operate effectively and efficiently on an independent level
• Must be able to work from/visit our NYC Office 1-2 times per month
• Up to 40% domestic travel

Company Summary:

eos Products is an iconic global beauty brand that has sold nearly a billion lip balms worldwide. Our company was founded on an innovative and entrepreneurial spirit that revolutionized how people experience daily beauty routines. As a brand of choice among gen z and millennial consumers, eos aims to drive everyday experiences forward, creating the joy that beautifully designed, expertly crafted products can bring to people’s lives. From our iconic lip balm to our cult-favorite shave cream, eos products create delight where there was once utility, happiness where there was only function.

Equal Opportunity Employer:

eos Products offers equal employment opportunity to qualified individuals without regard to race, religion, color, national origin, age, gender, disability, medical condition, sexual orientation, gender identity, gender expression, marital status, veteran status, or any other characteristic protected by law. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.

FLSA Status:

FLSA exempt.

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