Job Description
Position Title: Pharmacy Technician
Department: Pharmacy
Primary Location: Assigned Center Location
(Alafaya, Casselberry, Hoffner, Lake Underhill, Sanford, or Southside)
Status: Full Time On-Site
JOB SUMMARY
The pharmacy technician functions under the direct supervision of the pharmacist and is responsible for the accurate preparation of prescriptions for verification by the pharmacist on duty and maintaining the workflow of the pharmacy including cashiering and the accurate release of prescriptions at will-call. They must also perform all other activities as allowed and regulated by the Florida Board of Pharmacy.
PRIMARY FUNCTIONS
Assist the pharmacist in maintaining all operations of the pharmacy department
Perform accurate and efficient data entry, billing, product dispensing and labeling, and release to patient functions
Collect the correct monies when releasing prescriptions at will call as well as provide accurate change to patients
Submit accurate and necessary supply and medication orders under the direction of the pharmacist
Follow all medication guidelines as well as policies and procedures for receiving, filling, dispensing, logging, maintaining loss prevention procedures, and avoiding diversion for all inventory including controlled medications
Ensure that pharmacy policies as well as federal and state laws and regulations in all prescription related issues, including HIPAA, 340b, SOP, QA, and CQI, are followed
Understand and maintain compliance with the 340b drug program
Verify that presented prescriptions are current and valid for dispensing
Complete a 340b eligibility check for every prescription fill to determine if the prescription meets eligibility criteria
Demonstrate the ability to navigate the electronic health record (EHR) of patients to find all relevant information necessary for prescription processing
Review prescriptions issued by physicians or other authorized prescribers to assure accuracy, appropriateness, and determine formulas and ingredients needed
Operate and troubleshoot an automated dispensing machine for the pharmacy's central fulfillment operations when needed
Fill and package prescriptions using an automated dispensing machine when needed
Check out prescriptions for central fill and prepare and seal totes for delivery when needed
Monitor inventory levels and expiration dates for products in the automated dispensing machine when needed
Replenish inventory of cells in the automated dispensing machine when needed
Compounds medications, using standard formulas and processes such as weighing, measuring, and mixing ingredients under the supervision of the pharmacist
Ensure that all control drug policies and procedures as required by state, federal, and organizational guidelines are followed
Accurately enter and maintain patient demographic information
Performs troubleshooting functions for third-party discrepancies and other prescription filling issues
Answer the telephone and assist patients at the front counter as well as through curbside pickup to maintain the workflow of the pharmacy
Utilize the phone language translation service to communicate with patients that speak another language
Responsible for maintaining a current and valid license as required by state, federal and pharmacy guidelines
Maintain contact with providers, clinical support staff, and administrative staff to determine needs, resolve problems, improve processes, and promote effective drug therapy
Stay current with new and changing drug therapies and uses
Responsible for the proper maintenance of pharmacy drug inventories including accurate counts and clean shelving
Responsible for the proper storage of all pharmacy inventory
Maintains a clean, neat, and orderly pharmacy department at all times
Actively engage patients and provide exemplary customer service as well as provide education about pharmacy services and programs offered in an effort to grow the pharmacy business and volume of prescriptions dispensed
Maintains established procedures concerning quality assurance, security of controlled substances, and disposal of hazardous waste drugs
Efficiently enters accurate data such as, but not limited to, patient demographics, prescription information, drug cost, prescription pricing, insurance information, and inventory
Maintains awareness of third-party Rx billing systems and resolves third-party rejection problems promptly, and resubmits rejected claims for payment on a timely basis
Resolves and reports prescription issues and errors to the pharmacist on duty immediately and adheres to regulations and company policy regarding continuous quality improvement
Develop and maintain a good working relationship with physicians and other health care professionals in order to better assist the patients
Delivers accurate reports and assignments on time
Completes all assigned projects and tasks accurately and on time
Must have reliable daily transportation and be able to travel to and staff the pharmacy at other health center locations when necessary as instructed
Participate in events outside of normal course of business as assigned
Ability to work any work schedule as assigned by the organization which may include evening and/or weekend hours
Must be able to provide support outside of regular business hours as required, including the ability to be on call as needed
Any other duties as assigned
EDUCATION AND EXPERIENCE High School diploma or equivalent
Minimum of 2 years of experience in a retail type community pharmacy setting
Pharmacy Technician Training Program Certificate of Completion (must be provided to the organization within 2 weeks of hire)
Current Florida Pharmacy Technician license, active and in good standing, with no restrictions
BLS CPR Certification required and maintained current
KNOWLEDGE, SKILLS, AND ABILITIES Ability to work under pressure and at a fast pace
Ability to multi-task
Critical thinking skills
Problem solving skills
Efficient and proficient in all computer applications under which work is assigned including email, Adobe®, Microsoft Office® programs, electronic medical records systems, pharmacy prescription processing software(s), and other programs as assigned
Ability to work well with people.
ADDITIONAL QUALIFICATIONS Bilingual a plus
RELATIONSHIP REPORTING Reports to staff pharmacists, assistant pharmacy managers, and pharmacy managers
PHYSICAL REQUIREMENTS OF JOB Ability to stand and or walk for extended periods of time
Ability to view a computer screen for extended periods of time
Ability to reach with hands or arms
Ability to perform repetitive hand and wrist motions for extended periods of time
Ability to perform lifting and bending motions
Ability to use a stepladder
Ability to lift up to 25 pounds True Health
Job Tags
Full time, Work at office, Immediate start, Afternoon shift,