Job Description

Job Description

Job Description

CornerStone Professional Placement is seeking a Call Center Supervisor to support a high-volume healthcare program focused on reimbursement and patient access services. This individual will play a key role in day-to-day operations, staff oversight, and workflow optimization to ensure service-level and quality standards are consistently met.

 

Location: Remote (Must reside in TX, FL, NC, SC, TN, KY, IN, GA, or AZ)
Schedule: M-F + Some Saturday Flexibility (Paid Overtime) | 8 Hour Shift Between 7AM to 7PM CST
Start Date: 09/02/2025
Duration: Seasonal – Projected for 4-6 months + potential to extend based on business needs

 

Key Responsibilities:

• Supervise daily activities of assigned team members, ensuring accurate and timely task completion
• Monitor performance, conduct reviews, and provide regular coaching and feedback
• Assist with interviewing, onboarding, and offboarding as needed
• Partner with training teams to maintain documentation and support continuous improvement
• Analyze reports, identify trends, and recommend improvements to workflows and SOPs
• Ensure compliance with adverse event reporting protocols and escalation pathways

Qualifications:

• 3+ years of experience in a reimbursement HUB, specialty pharmacy, medical insurance, physician’s office, or healthcare setting
• 1+ years of team lead or supervisory experience
• Bachelor’s degree preferred
• Excellent interpersonal, communication, and time management skills
• need to have supervised 15-25 or 30 people to help

Tools & Systems:

• Microsoft Office Suite (Word, Excel, Outlook)
• Internal task management, CRM, and reporting systems
• SOP documentation platforms

Preferred Experience:

• Experience developing and implementing training content or workflow guides
• Ability to delegate, motivate, and coach teams in a remote environment

Company Description

CornerStone Staffing has been servicing the Dallas-Fort Worth metroplex since 1991. We are committed to supporting our community through our core values of compassion, integrity, self discipline, and faith.

CornerStone currently has 11 offices across the Metroplex to serve your needs. If you are a job seeker looking for short-term supplemental income or a full-time position that will launch a new career, we can assist you in finding the right opportunity!

Company Description

CornerStone Staffing has been servicing the Dallas-Fort Worth metroplex since 1991. We are committed to supporting our community through our core values of compassion, integrity, self discipline, and faith.\r\n\r\nCornerStone currently has 11 offices across the Metroplex to serve your needs. If you are a job seeker looking for short-term supplemental income or a full-time position that will launch a new career, we can assist you in finding the right opportunity!

Job Tags

Remote job, Full time, Temporary work, Seasonal work, Extra income, Work at office, Shift work, Saturday,

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