An employer in Houston, Texas is looking for a Service Desk Technician. This role will be onsite 5 days a week working alongside a team of 1 locally and team of 8 remotely dealing with level 2 technical issues. This person will be supporting about 75-100 u locally/1,400 u remotely doing 60% remote phone support and 40% desk side support resolving 15-20 tickets per day. Some of the main responsibilities of this role includes: hardware troubleshooting, connectivity issues, exchange management, Active Directory issues, 0365 issues, supporting Windows OS systems, and other level 2 troubleshooting problems. On a daily basis this person would receive their tickets through their internal ticketing system and either remote in and resolve the ticket or go desk side and resolve it that way. They will also be interacting with their System Admins and Networking team for any escalated issues. Pay ranges: $25-28 per hour We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com . To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: . Required Skills & Experience Bachelor's Degree 5+ years of both remote and deskside technical support experience Strong experience troubleshooting hardware including: Dell computers, printers, office phones, etc.... Strong experience with Active Directory (unlocking accounts, password resets, etc...) Strong experience troubleshooting 0365 (specifically Outlook and Exchange) Experience with Windows imaging and PC refreshes Excellent written and verbal communication System/Windows Administrator experience Experience using MVT for Microsoft deployment Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law. Insight Global
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