Job Description

RESIDENTIAL SERVICE MANAGER

POSITION SUMMARY/OBJECTIVE

The Service Manager is responsible for the daily management and orchestration of the repairs and service team, responding to and addressing inbound work orders from multi-site rental properties. The Service Manager must be able to pull key reports and prioritize work orders and tasks for the service team by coordinating assignments and schedules daily to meet goals regarding productivity, open work order count, and days to complete, all within budget. The Service Manager will play a critical role in determining the proper solution and corresponding cost to address an issue, including the use of 3 rd. party vendors. As such, Service Manager must be skilled in plumbing, electrical, and carpentry with an emphasis on Certified HVAC repairs and service. They must be able to diagnose and troubleshoot problems to assist the Service Technicians and approve contractor bids as needed. The Service Manager must be familiar with applicable building codes, ordinances and State and local regulations and have knowledge in the proper methods of storing equipment, materials, and supplies. The Service Manager must possess strong leadership, communication, organization, and customer service skills. 

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Organize inbound volume of work order requests to properly categorize, prioritize, mitigate and delegate R&M work to technicians, guiding on optimal, cost-effective solution 
• Develop a roster of vendors for overflow and specialty work
• Assign and communicate necessary work to 3 rd. party vendors, ensuring clarity of scope and cost expectations with focus on accountability and prompt completion 
• Monitor key operational and productivity metrics to ensure staff and vendors are completing target work volume on time and on budget. Responsible for R&M budget performance 
• Supervise/participate in after-hours on-call response program 
• Supervise/participate in completion of daily work orders and reporting as necessary 
• Assist with troubleshooting and repair for HVAC, plumbing, electrical and carpentry, roofing, siding, masonry 
• Document and report any potential safety hazards 
• Transport a variety of tools, equipment, and supplies for the purpose of ensuring the availability of materials required at the service site 

MINIMUM QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES)

• Strong aptitude with computers, internet, network phone systems
• High school diploma or equivalent
• 5 years of supervising a maintenance team of 5 or more technicians
• Two to five years’ previous experience in a maintenance role
• HVAC Certification
• Universal EPA Refrigeration Certificate 
• At least two years of Carpentry, Plumbing, and Electrical experience 
• Exemplary Customer Service skills
• Strong Time Management skills
• Excellent Communication skills (Verbal and Written) 
• Management/Supervision skills
• Experience using a property management software system
• Valid driver's license 
• Pass a Motor Vehicle, Drug Screen, Credit, and Criminal Background Check 
• Valid driver’s license is a requirement
• Previous experience in a management role with at least 5 subordinates
• Completion of Tech/ Vocational School/ College Degree Program
• EPA Certification
• Freon Handling Certificate
• Electrical Certification
• Bilingual (Spanish)
• Knowledge of Yardi property management software
• Knowledge of Salesforce CRM software
• HVAC Journeyman or Masters License
• Must have own tools, we will provide larger equipment
• Valid driver's license with clean driving record
• Pass a Motor Vehicle, Drug Screen, Credit, and Criminal Background Check

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

 
SUPERVISORY RESPONSIBILITY
This position supervises all employees of the department and is responsible for the performance and preliminary hiring of the employees within that department. 

TRAVEL 

Travel is primarily local during the business day. After hour calls are on rotation. 

OTHER DUTIES 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

We recognize that people come with a wealth of experience and talent beyond just the technical requirements of the job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions. Please let us know if you require accommodations during the interview process.

VineBrook Homes LLC (“VineBrook”) is proud to be an equal opportunity employer that is committed to diversity and inclusion in the workplace. VineBrook considers all applicants for employment without regard to race, color, sex, sexual orientation, gender, gender identity, age, religion, national origin, pregnancy, child or spousal support withholding, disability, marital status, genetic information, citizenship/immigration status, military/veteran status, or any other status protected by federal, state, or local law. VineBrook makes hiring decisions based solely on qualifications, merits and business needs at the time. Upon request, VineBrook will reasonably accommodate applicants with a disability who need accommodation during the application process, unless accommodation creates an undue hardship to the company. We are also a Drug Free Workplace. As permitted by law, qualified applicants will also be required to pass a drug screening before beginning employment.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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