Workflow & Process Analyst (in-office role) Job at Stenger & Stenger PC, Grand Rapids, MI

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  • Stenger & Stenger PC
  • Grand Rapids, MI

Job Description

Job Description

Job Description

We are seeking a Workflow & Process Analyst (Legal Operations) to join our Grand Rapids corporate office. This position is ideal for an analytical, detail-oriented professional who enjoys problem-solving and wants to play a key role in improving and automating processes.

The Workflow & Process Analyst helps design and manage rule-based workflows in our system of record. This person will work cross-functionally with attorneys, legal assistants, and management to enhance accuracy, compliance, and efficiency across the organization. This is a great opportunity for someone who enjoys solving problems, creating structure, and improving how systems work.

Key Duties & Responsibilities

Workflow Automation & Process Improvement

  • Design, implement, and document business processes, policies, and standards that enhance operational efficiency and compliance.
  • Set up and maintain rules that automate workflow based on defined business logic.
  • Analyze existing workflows to identify bottlenecks and opportunities for process improvement.
  • Test and validate workflow updates to ensure smooth and accurate processing.
  • Document process rules, logic flows, and related business requirements.
  • Support the implementation and optimization of solutions used across business and legal operations.

Legal Operations Collaboration

  • Work with our legal department to ensure processes are efficient and accurate.
  • Assist with auditing, tracking, and reporting on key operational and compliance metrics.
  • Support communication and information flow between legal, operations, and management teams.
  • Uphold confidentiality and ensure compliance with firm and regulatory requirements.

Qualifications

  • Bachelor’s degree in Business, Technology, Law, or a related field; or equivalent relevant experience.
  • Experience or interest in process improvement, automation, or operations.
  • Experience in a legal, financial services, or creditors’ rights environment is helpful but not required.
  • We will provide full training on our CRM and workflow systems.

Required Skills & Attributes

  • Strong analytical and logical-thinking skills.
  • Understanding of conditional logic (“if X, then Y”).
  • Excellent attention to detail and organizational ability.
  • Proficiency with Excel or similar data analysis/reporting tools.
  • Effective written and verbal communication skills.
  • Self-motivated, dependable, and able to manage multiple priorities.
  • Comfortable working both independently and collaboratively with cross-functional teams.
  • Professionalism in handling sensitive and confidential information.

Preferred Skills

  • Familiarity with process mapping and workflow design.
  • Knowledge of SQL or data queries is a plus, but not required.
  • Experience with legal document management systems or case management software.

Job Tags

Work at office,

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