Job Description

Accounting Solutions & Customer Success Manager

3 days ago Be among the first 25 applicants

This range is provided by Campfire. Your actual pay will be based on your skills and experience talk with your recruiter to learn more.

Base pay range

$100,000.00/yr - $130,000.00/yr

Please note: This role is required to be based in San Francisco. Our entire team goes into the office 5 days per week and you will be working alongside your peers.

Our Story

Campfire is a next-gen core accounting platform that helps modern mid-market finance teams close fast, and scale faster. We replace outdated legacy ERPs and manual accounting processes with automation-driven solutions that simplify and accelerate finance workflows. With Campfire, finance teams gain clarity, control, and strategic visibility fast.

Position Overview

As a full-time member of our Customer Experience team, you will play a critical role in driving adoption for Campfire. You'll be the bridge between our clients and our product, ensuring smooth migrations to our product and ongoing support. You'll work closely with new customers to understand their accounting software needs, configure the software accordingly, and provide post-implementation support to help them achieve their accounting and business goals. You will report to the Head of Implementation & Customer Success.

Key Responsibilities

• Lead the ERP implementation process for new customers, from kickoff to full go-live.
• Migrate customer data from their previous accounting software based on client requirements.
• Provide training sessions to ensure users are proficient with the software.
• Serve as the primary point of contact for assigned accounts during implementation and post-go-live.
• Drive feature adoption and identify growth opportunities within existing accounts.
• Collaborate with product and engineering teams to communicate customer bugs and feature requests.
• Develop and maintain implementation best practices and documentation.

Experience

• 2+ years of experience in accounting audit, accounting, finance, or 2+ years in customer success, implementation, or account management. Preference for candidates with experience in in-house or public accounting.
• Bonus: at least 1 year of experience with ERPs (Quickbooks, Xero, Sage Intacct, Netsuite).
• Strong technical aptitude and ability to learn new software platforms quickly.
• Intermediate Microsoft Excel/Google Sheets skills.
• Bachelor's degree or equivalent experience in a relevant field.

Personal Attributes

• Highly proactive, adaptable, and capable of working in a fast-paced environment.
• Excellent attention to detail and ability to work under tight deadlines.
• Exceptional communication and interpersonal skills.
• Problem-solving mindset with the ability to translate customer needs into practical solutions.
• A growth mindset with a focus on continuous improvement.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• Software Development

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