Bilingual Overnight Customer Service Position- Onsite El Paso, TX Job at Alorica, El Paso, TX

amNrNHJBRXhrOE1EaldERDdTNE81T2YzUUE9PQ==
  • Alorica
  • El Paso, TX

Job Description

Job Description

Job Description

JOB DESCRIPTION

Position: Bilingual Overnight Customer Service Representative

Location: 1440 Goodyear Dr El Paso TX

Terms: Full-time, Onsite, Bilingual Certification Required At Time Of Interview; Overnight Shift Availability, & must live within 25 miles of our location

Pay: $20.00 Per Hour

 



 

Join Team Alorica

At Alorica, we’re redefining what it means to be a global leader in customer service and experience one interaction at a time. With Alorica-at-home and locations in 18 countries around the world, we offer endless career opportunities from customer service, training, and tech support, to management, recruiting, and more. And we’re proud to say over 70% of our leaders are promoted from within!

But that’s not all…we also provide a full range of benefits to help our employees achieve financial, emotional, mental, and physical well-being including supporting their own communities through Making Lives Better with Alorica (MLBA). MLBA is our award-winning, in-house non-profit charity that’s focused on empowering people through mission-focused work.

Job Summary

As part of Team Alorica, you'll help our clients by addressing their customers' concerns, providing support, and resolving issues.

RESPONSIBILITIES

  • Assist customers with issues and concerns they are experiencing during the use of the product and/or service
  • Document call-related information for auditing and reporting purposes
  • Maintain and update customer information as necessary
  • Upsell current customers on new or enhanced services

QUALIFICATIONS

Job Requirements

  • High school diploma or GED 
  • Customer service experience required
  • Strong computer navigational skills
  • Familiarity with Microsoft Office applications (Word, Excel)
  • Excellent oral and written communication skills
  • Exceptional listening/comprehension skills
  • Professional and courteous 
  • Customer oriented 
  • Bilingual certification English/Spanish
  • Ability to work overnight shifts

Work Environment

  • Regular work performed in a climate-controlled, call-center environment
  • Ongoing usage of phone and computer systems

Physical Demands

  • Constant sedentary work (sitting long periods of time)
  • Overnight Working Hours 

Benefits

  • Health, dental, and vision coverage/HSA
  • Optional daily pay or weekly pay
  • PTO
  • 401K retirement plan 
  • Leadership programs
  • Paid training and tuition reimbursement
  • Employee discounts program including but not limited to groceries, travel, insurance, phone plans, health and wellness, and pet supplies 
  • Additional voluntary benefits

Next Steps

  1. Place an application
  2. Complete your online assessment
  3. Our team will review your application
  4. If selected to move forward, our team will follow up directly

#AloricaJobs #ElPaso #Bilingual

DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. 

Alorica is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability. Company Description

At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe.

Company Description

At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe.

Job Tags

Hourly pay, Weekly pay, Daily paid, Full time, Work at office,

Similar Jobs

Staffing the Universe

Agile Coach -Senate, Indianapolis, IN Job at Staffing the Universe

 ...Agile Coach Location: Senate, Indianapolis, IN (Remote) Duration: 06 Plus Months Rate: DOE US Citizens and Green Cards are Preferred. About the Job: The Agile Coach works in the agency information technology division under general direction to ensure the adoption of... 

Nielsen

Field Sales Representative Job at Nielsen

 ...Job Description Job Description At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, global workforce is dedicated to capturing... 

Paradigm Wound Specialists LLC

Nurse Practitioner Job at Paradigm Wound Specialists LLC

 ...stress-free experience and offers our nurses and practitioners an opportunity to travel around the Tulsa...  ...unable to be properly evaluated in a timely manner, by a qualified individual....  ...plan of care. About the Role (Part time with potential to transition to full... 

Sattaj Creations Inc.

Architectural Designer Job at Sattaj Creations Inc.

 ...Job Description Job Description Job Summary The role of an intermediate architectural designer involves working directly with designers, technologists, CAD managers, architects, manufacturers, suppliers and engineers to successfully deliver design and construction... 

United Parcel Service

Seasonal Warehouse Worker - Package Handler Job at United Parcel Service

 ...4) Receive your job offer and schedule your first day of work. UPS Seasonal Warehouse Workers Also known as seasonal package handlers, many of our seasonal warehouse workers load/unload packages in and out of UPS trailers or our signature brown trucks. Many...