Job Description

Job Description

Job: Business Operations Analyst
Location: Berkeley Heights, NJ (onsite)
Pay Rate: $40/hr

***Absolutely no C2C- GC and USC Candidates only- Local candidates only 

Job Description
This role supports customer disputes related to card-not-present transactions for network-only debit transactions. The position plays a key role in mitigating financial risk by assisting issuers that are connected to the debit network but do not use the network provider for issuer processing. Through a semi-manual process in 2025, this role will help bridge documentation gaps while a comprehensive debit network solution is being developed for rollout in late 2025.
The individual in this role will gather and distribute merchant documentation in response to issuer-submitted disputes, ensuring claims can be completed accurately and within required timelines. In addition, the role will support arbitration-related dispute items and assist with other back-office functions tied to debit network operations.
Key Responsibilities

• Support the dispute process for specific debit network transactions, with a focus on card-not-present claims
• Track dispute cases, follow up on outstanding documentation, and manage daily communications
• Communicate regularly with customers, including financial institutions, merchants, merchant processors, and internal teams
• Provide merchant documentation to issuers to support dispute resolution
• Assist with pre-arbitration and arbitration dispute cases
• Perform additional debit network back-office and operational support functions as needed

Required Qualifications

• 3–5 years of a combination of relevant education, professional experience, and/or military experience
• Minimum of 3 years of experience using Microsoft Excel
• Strong organizational skills with a high level of attention to detail

Preferred Qualifications

• Process-oriented mindset with the ability to follow structured workflows
• Strong written and verbal communication skills, including the ability to interact with customers at the manager or director level
• Prior experience with cardholder debit disputes is a plus

Job Tags

Local area,

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