Job Description

Call Center Customer Service Representative

We are looking for a Call Center Representative that will be the liaison between our customers and their clients on a day to day basis. The candidate will be able to be the go between for clients and handle all of their issues and requests making sure that customer service and satisfaction is their top priority.

Responsibilities:

• Answer large amount on inbound calls in a timely manner
• Follow clients communication scripts effectively
• Identify customer needs and efficiently pass on communications to our clients

Skills:

• Must be able to type 30 words per minute or more with little or no mistakes
• Previous call center experience a plus but not required
• Able to handle possible stressful situations with kindness and understanding
• Must be flexible in regards to work days

Job Types: Full-time, Part-time Pay: From $13.00 per hour Expected hours: 24 -- 40 per week Benefits: - Dental insurance - Employee discount - Health insurance - Paid time off - Vision insurance Schedule: - 8 hour shift - Day shift - Evening shift - Holidays - Night shift - Overnight shift - Overtime - Weekends only Supplemental Pay: - Bonus opportunities Experience: - Call Center: 1 year (Preferred) Shift availability: - Overnight Shift (Required) - Night Shift (Required) Ability to Commute: - Weirton, WV 26062 (Required) Work Location: In person

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