Call Center Representative Job at ROCS Grad Staffing, Rockville, MD

Z3NzN3J3QThuY1lMajJmSDZ5a0c0T2o4UWc9PQ==
  • ROCS Grad Staffing
  • Rockville, MD

Job Description

Job Description Summary: We are seeking an experienced Call Center Representative with a background in handling medical insurance. The ideal candidate will have excellent communication skills, a strong understanding of medical insurance processes, and the ability to provide exceptional customer service in a fast-paced environment. Key Responsibilities: Handle inbound and outbound calls related to medical insurance inquiries, claims, and billing. Assist patients, providers, and insurance companies with questions regarding insurance coverage, benefits, and eligibility. Process insurance claims, authorizations, and referrals accurately and efficiently. Resolve customer complaints and issues with professionalism and empathy. Maintain detailed and accurate records of customer interactions and transactions in the database. Provide information and guidance on insurance policies, procedures, and regulations. Collaborate with other departments to ensure seamless customer service and issue resolution. Stay up-to-date with changes in insurance policies and procedures to provide accurate information to customers. Qualifications: MUST have 1 year or more of experience in a medical insurance call center environment. Specifically, a candidate who has worked for Aetna, Blue Cross Blue Shield, UHC, Kaiser, or any other medical insurance plan High school diploma or equivalent; Associate's or Bachelor's degree preferred. Minimum of 2 years of experience in a call center or customer service role, with a focus on medical insurance. Strong knowledge of medical insurance terminology, processes, and regulations. Excellent verbal and written communication skills. Proficiency in using customer service software and databases. Ability to multitask and manage time effectively in a fast-paced environment. Strong problem-solving skills and attention to detail. Ability to work independently and as part of a team. Bilingual skills (preferred but not required). #GA

Job Tags

Similar Jobs

Ewald & Wasserman Research

Field Interviewer Job at Ewald & Wasserman Research

 ...and web- based survey research approaches. Ewald & Wasserman Research Consultants are looking for part-time, on call field interviewers to assist in data collection for upcoming research projects in San Francisco. We have two projects coming up that require conducting... 

Vontier

Senior Marketing Communications Specialist Job at Vontier

 ...2C advertising campaigns. ~ Proficiency in MS Office and web content management tools (e.g., WordPress, Hubspot). ~ Knowledge of SEO and Google Analytics. ~ Excellent verbal and written communication skills. ~ Strong communication, project management, and organizational... 

Bedford-Stuyvesant Family Health Center

Health and Wellness Coach Job at Bedford-Stuyvesant Family Health Center

 ...Job Description Job Description We are looking for a passionate Health and Wellness Coach to join Bedford Stuyvesant Family Health Center in Brooklyn. As a Health and Wellness Coach, you will play a crucial role in promoting healthy lifestyles and empowering individuals... 

Farmers Insurance -- Mile High District

Farmers Insurance Sales Agent Job at Farmers Insurance -- Mile High District

 ...Farmers Insurance | Mile High District Farmers Insurance is actively hiring Insurance Sales Agents to join our growing district team in the Denver Metro Area . We're looking for motivated, professional individuals who are passionate about helping people protect... 

Akaasa Technologies

Mainframe Programmer (COBOL/ADABAS) Job at Akaasa Technologies

 ...Role: Mainframe Programmer (COBOL/ADABAS) /Mainframe Applications Developer Note: The candidate will not be considered with not having enough experience in the field. NOTE : Please have Candidate to fill up the attached reference form !! LinkedIn IS...