Call Center Support Representative Job at Allcor, Knoxville, TN

Z01vMnFBWTNsc0lQajI3RTd5QUg0dS8rUlE9PQ==
  • Allcor
  • Knoxville, TN

Job Description

Job Description

Job Description

Are you looking for extra Christmas money?? It will be here before you know it!!

We have upcoming seasonal positions available through end of the year and would love to hear from you!!!

Key Responsibilities:

  • Promptly and professionally respond to guests needs via multi-line phone system, email, chat and SMS
  • Simultaneously utilize multiple computer screens and programs to quickly research and resolve problems

  • Address customer inquiries while striving for first-contact resolution whenever possible

  • Carefully analyze and evaluate situations in order to offer appropriate solutions

  • Escalate complex issues to higher levels of support or management when necessary

  • Develop and sustain a working knowledge of each brand’s merchandise offering

  • Assist guests with placing orders, tracking shipments, processing returns, and handling billing inquiries

  • Maintain detailed records of guest interactions, feedback, and resolutions, to be used for future reference

  • Ensure compliance with company policies and procedures when handling personal information of the guest

 

Required Qualifications

  • World class guest service skills

  • High School diploma

  • Outstanding written and verbal communication skills

  • Ability to manage multiple and/or conflicting responsibilities

  • Excellent computer skills with working knowledge of Google Workspace

  • Effective organizational and interpersonal skills required

  • Excellent problem solving abilities

  • Analytical and detail oriented

  • Self-motivated with the ability to work in a fast paced, ever-evolving environment

  • Understands the Stand Out For Good culture, and ensures compliance with all values, practices, and operational standards

  • Flexibility to work varied shifts, including nights and weekends

  • Must be able to sit at a desk for extended periods of time

  • Must be able to lift up to 15lbs

 

Preferred Qualifications

  • Minimum of 6 months customer service experience preferred

  • Retail or hospitality experience preferred

Job Tags

Seasonal work, Shift work,

Similar Jobs

Essentia Health

CERTIFIED HAND THERAPIST - Rehabilitation Services - Staples, MN/ Brainerd, MN (outpatient) Job at Essentia Health

 ...Description: Provides hand therapy services to patients, ages infant...  ...assembled to assure optimal customer service, and clinical and financial...  ..., the CHT will Work with a variety of patients and...  ...you thrive both at work and at home, we provide flexible scheduling... 

Kellermeyer

Warehouse Janitorial Associate Job at Kellermeyer

 ...maintain clean and healthy operations. Job Overview Pay Rate: Up to $19.50/hr. Choose from the following shift options! 1st Shift: 5am - 3:30pm 3rd Shift : 7pm 5:30am Our Warehouse Cleaning/Janitorial positions perform the following duties within... 

Clovis Unified School District

Instructional Assistant IV, Autism, Special Education - Reagan Elementary School, In House Only (Substitutes May Apply), 2025/26 SY Job at Clovis Unified School District

Requirements / Qualifications Applicants for this position must have: - High school diploma or the equivalent, AND one of the following - Two years of college (48 units), or - A. A. degree (or higher), or - Passage of CBEST exam, or - Pass a local assessment of knowledge...

Impact Recruiting Solution

Job #1520 - Licensed Master Social Worker (LMSW) - Bronx, NY Job at Impact Recruiting Solution

 ...JOB TITLE (#1520): Licensed Master Social Worker (LMSW) - Bronx, NY New graduates are welcome to apply Impact Recruiting Solutions is currently seeking a Licensed Master Social Worker to fill an opening with a multi-specialty practice located in Bronx, New York... 

Domino's Corporate

Commercial Truck Driver - Class A CDL - Team Driving Job at Domino's Corporate

 ...your career grow! Job Description The Domino's Commercial Truck Driversafely drives commercial company vehicle over or on established...  ...s Supply Chain Center. Drivers may run routes as part of a team or as a single driver. Some overnight stays may be necessary....