Call Center Support Representative Job at Allcor, Knoxville, TN

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  • Allcor
  • Knoxville, TN

Job Description

Job Description

Job Description

Are you looking for extra Christmas money?? It will be here before you know it!!

We have upcoming seasonal positions available through end of the year and would love to hear from you!!!

Key Responsibilities:

  • Promptly and professionally respond to guests needs via multi-line phone system, email, chat and SMS
  • Simultaneously utilize multiple computer screens and programs to quickly research and resolve problems

  • Address customer inquiries while striving for first-contact resolution whenever possible

  • Carefully analyze and evaluate situations in order to offer appropriate solutions

  • Escalate complex issues to higher levels of support or management when necessary

  • Develop and sustain a working knowledge of each brand’s merchandise offering

  • Assist guests with placing orders, tracking shipments, processing returns, and handling billing inquiries

  • Maintain detailed records of guest interactions, feedback, and resolutions, to be used for future reference

  • Ensure compliance with company policies and procedures when handling personal information of the guest

 

Required Qualifications

  • World class guest service skills

  • High School diploma

  • Outstanding written and verbal communication skills

  • Ability to manage multiple and/or conflicting responsibilities

  • Excellent computer skills with working knowledge of Google Workspace

  • Effective organizational and interpersonal skills required

  • Excellent problem solving abilities

  • Analytical and detail oriented

  • Self-motivated with the ability to work in a fast paced, ever-evolving environment

  • Understands the Stand Out For Good culture, and ensures compliance with all values, practices, and operational standards

  • Flexibility to work varied shifts, including nights and weekends

  • Must be able to sit at a desk for extended periods of time

  • Must be able to lift up to 15lbs

 

Preferred Qualifications

  • Minimum of 6 months customer service experience preferred

  • Retail or hospitality experience preferred

Job Tags

Seasonal work, Shift work,

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