Job Description
Are you looking for extra Christmas money?? It will be here before you know it!!
We have upcoming seasonal positions available through end of the year and would love to hear from you!!!
Key Responsibilities:
Simultaneously utilize multiple computer screens and programs to quickly research and resolve problems
Address customer inquiries while striving for first-contact resolution whenever possible
Carefully analyze and evaluate situations in order to offer appropriate solutions
Escalate complex issues to higher levels of support or management when necessary
Develop and sustain a working knowledge of each brand’s merchandise offering
Assist guests with placing orders, tracking shipments, processing returns, and handling billing inquiries
Maintain detailed records of guest interactions, feedback, and resolutions, to be used for future reference
Ensure compliance with company policies and procedures when handling personal information of the guest
Required Qualifications
World class guest service skills
High School diploma
Outstanding written and verbal communication skills
Ability to manage multiple and/or conflicting responsibilities
Excellent computer skills with working knowledge of Google Workspace
Effective organizational and interpersonal skills required
Excellent problem solving abilities
Analytical and detail oriented
Self-motivated with the ability to work in a fast paced, ever-evolving environment
Understands the Stand Out For Good culture, and ensures compliance with all values, practices, and operational standards
Flexibility to work varied shifts, including nights and weekends
Must be able to sit at a desk for extended periods of time
Must be able to lift up to 15lbs
Preferred Qualifications
Minimum of 6 months customer service experience preferred
Retail or hospitality experience preferred
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