Customer Service Representative
TopView Sightseeing is a well-established company based in New York City, offering a variety of sightseeing tours by bus, bike, and boat. Our dedicated team of native local experts serves over 2,500 customers daily, providing visitors to the Big Apple and other cities-including Philadelphia, Washington, DC, Atlanta, Houston, Dallas, and London-with unforgettable experiences. Customer service is of paramount importance to the TopView Sightseeing brand, and as we continue to grow and expand internationally, we remain committed to enhancing the customer experience across our network. We are looking for an experienced Customer Service Representative to play a crucial role in our front-facing and back-office customer service operations.
We are seeking a Customer Service Representative for a seasonal position based in New York City, with the potential to lead to a permanent role.
Availability Requirements:
• MUST be able to work Weekends and Holidays.
• This is not a remote position.
• Shifts may vary, with potential start times as early as 12 AM.
Responsibilities and Duties
• Handle phone calls and emails for all locations, including NYC, Philadelphia, Washington, DC, Atlanta, Houston, Dallas and London.
• Assist customers with bookings and sales over the phone, in person, and online.
• Demonstrate in-depth knowledge of our products and services.
• Perform various administrative tasks in a fast-paced environment.
• Adhere to company policies and procedures.
• Greet and assist all office visitors in line with company standards.
• Maintain organized records and a clean reception area.
• Support the Customer Service Assistant Manager with additional administrative duties.
• Not limited to the above duties
Qualifications and Skills
• Strong customer service skills.
• Geographical knowledge of Manhattan is a plus.
• Must be computer proficient - data entry, emailing, internet researching, faxing, and others.
• CRM Knowledge and Zendesk a +
• Project management software a +
• Time management skills
• Knowledge of Google workspace is a +.
• Understanding Excel and formulas is a +.
• Problem-Solving Capabilities.
• Excellent (verbal and written) communication skills.
• Positive attitude and enthusiasm.
• Requires a professional demeanor.
...Bartender The Torchy's legacy began in Austin, Texas in 2006 with an idea, a dedicated executive chef, and a food trailer to now... ...looking for outgoing and friendly Bartenders to ensure a Damn Good experience for each and every guest. Bartenders provide a full-service...
...Us: Health (Medical, Dental, Vision) and 401K Benefits for full-time employees Competitive Paid Time Off Employee Assistance Program - mental, physical, and financial wellness assistance Tuition Reimbursement/Assistance for qualified applicants...
...Notes about this job: Hi! Im looking for a temporary part time/full time baby sitter to babysit my kid. Paying $25/hour. If you only can do 3/4 days, thats ok too! Thanks!Notes about the schedule: Flexible nanny jobCan be full time or 3/4 days a week(The parent did...
...site role, five days per week in the early afternoon . Youll design and deliver customized lessons that build confidence in speaking, listening, reading, and writing, with special attention to pronunciation, vocabulary, business, and real-world communication....
...(verbal and written).Good team player.Advanced level in SAS but not looking for a SAS programmer. Looking for a senior level statistician who is advanced in SAS programming.Additional Skills:Extensive experiences in phase III trials, in particular, CV trials, for...