Customer Success Manager - Mandarin Speaking Required, Amazon Vendor Services - Home & Lifestyle Job at Amazon.com Services LLC, Seattle, WA

aHM0NnJRQTJrOFFQaVdERDZDNEU0dXYrU3c9PQ==
  • Amazon.com Services LLC
  • Seattle, WA

Job Description

DESCRIPTION

This role is based out of an approved Amazon Corporate office location in Seattle, WA.

Shape the future of retail e-commerce by driving annual revenue growth while transforming vendor partnerships into strategic advantages for Amazon. As a Customer Success Manager, you'll directly influence the success of major retail brands, impact millions of customer experiences, and play a crucial role in revolutionizing how businesses scale on the world's largest e-commerce platform.

Join our dynamic team as a Customer Success Manager supporting strategic retail vendor partnerships at Amazon. In this role, you'll drive business growth, enhance vendor satisfaction, and improve customer experience through data-driven insights and collaborative relationship building. Working with a supportive team, you'll implement tactical plans, provide strategic guidance, and contribute to continuous improvement initiatives that create measurable impact for both vendors and customers.

Key job responsibilities
• Partner with vendors to develop and execute strategic business plans across marketing, merchandising, and supply chain management • Analyze performance metrics and provide actionable recommendations to drive business growth and improve customer experience • Build and maintain collaborative relationships while serving as the primary point of contact for vendor needs • Guide vendors through Amazon's tools, policies, and growth opportunities while ensuring operational excellence • Contribute to process improvements and innovation initiatives that benefit the broader organization

A day in the life
• Collaborate with cross-functional teams to resolve vendor inquiries and implement solutions
• Review and analyze performance data to identify growth opportunities
• Develop and present strategic recommendations to vendors
• Participate in team meetings and knowledge-sharing sessions
• Manage multiple projects while maintaining high service standards

About the team
We're a collaborative group of 6-10 Customer Success Managers who support each other's growth and success. Our team values innovation, continuous learning, and work-life balance. We regularly engage in team events and provide clear career advancement opportunities.

BASIC QUALIFICATIONS

- Bachelor's Degree
- Bilingual in Mandarin & English
- 3+ years of professional experience in client or vendor facing roles with a focus in relationship management and negotiation skills
- Experience analyzing data and best practices to assess performance drivers
- Data analysis experience including manipulating large datasets from complex systems and interpreting results
- Experience developing and implementing strategies
- Experience influencing stakeholders
- Proficient in Excel
- Time management, prioritization, and problem-solving skills
- Strong written and verbal communication skills (English and Mandarin)
- Experience rapidly adapting to change and dealing with ambiguity

Job Tags

Full time, Work at office,

Similar Jobs

Jackson Purchase Medical Center

Registered Nurse (RN) Endoscopy Job at Jackson Purchase Medical Center

 ...Registered Nurse (RN), Endoscopy Job Type: PRN We are Jackson Purchase Medical Center We believe in: Championing Patient...  ...Employee Assistance Program - mental, physical, and financial wellness assistance Tuition Reimbursement/Assistance for qualified... 

Walmart

Deli/Bakery Team Associate Job at Walmart

 ...Location Walmart Supercenter #13161536 EGG HARBOR RD, STURGEON BAY, WI, 54235, US Job Overview The main priority of Deli / Bakery associates is to prepare quality products for customers. They engage with customers at the service counter and move incoming... 

Vertex Sigma Software

Solution Architect Senior Job at Vertex Sigma Software

Job Description Job Description We are looking for a Solution Architect Senior to help design and solution digital products for support of Uptime Services. You will have a tight dialogue with stakeholders, teammates, and management in different business areas, and ...

Bedford-Stuyvesant Family Health Center

Health and Wellness Coach Job at Bedford-Stuyvesant Family Health Center

 ...Job Description Job Description We are looking for a passionate Health and Wellness Coach to join Bedford Stuyvesant Family Health Center in Brooklyn. As a Health and Wellness Coach, you will play a crucial role in promoting healthy lifestyles and empowering individuals... 

Abacus Corporation

Ryder Port Deposit (Amazon) - Warehouse Rockstar - Pick, Pack, Perform Job at Abacus Corporation

 ...employees, we offer long-term jobs, competitive pay, benefits, and real growth opportunities. Join the Abacus family. General Warehouse Associate (GWH) ALL Shifts Warehouse work with rhythmpick, pack, and perform like a pro. Base Pay Rate: $20.00/hour Shift...