We are seeking an experienced Desktop Support Engineer to provide technical support, maintenance, and troubleshooting for end-user systems, hardware, and software. The ideal candidate will possess strong expertise in Windows and Mac environments , network troubleshooting , and IT service management (ITSM) processes. This role ensures smooth day-to-day IT operations and timely resolution of user issues to maintain business continuity.
Provide L1/L2 support for desktops, laptops, printers, and peripheral devices.
Troubleshoot and resolve issues related to hardware, operating systems, and applications .
Install, configure, and maintain Windows, macOS, and Linux-based systems .
Manage user accounts, permissions, and group policies via Active Directory.
Support Microsoft 365 , Outlook, Teams, and related productivity tools.
Diagnose and resolve network connectivity issues (LAN/WAN/Wi-Fi/VPN) .
Perform software installations, updates, and system patches following IT policies.
Maintain accurate asset inventory and documentation of incidents and resolutions in ITSM tools (e.g., ServiceNow, Remedy, Jira).
Ensure compliance with security and data protection policies .
Collaborate with infrastructure and network teams for escalations and complex issues.
Assist in new hire onboarding and IT setup (hardware provisioning, access setup, etc.).
Support remote users using remote desktop tools or VPN solutions.
3–6 years of experience in desktop or IT support roles.
Strong knowledge of Windows 10/11, macOS, and Microsoft Office 365 .
Experience with Active Directory, DNS, DHCP, Group Policy , and basic networking .
Familiarity with ITSM tools (ServiceNow, Remedy, or Jira Service Desk).
Hands-on experience with remote desktop tools (RDP, AnyDesk, TeamViewer, etc.).
Excellent troubleshooting, problem-solving, and communication skills.
Ability to work independently and manage multiple support requests efficiently.
CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator certification.
Experience with SCCM, Intune, or JAMF for device management.
Basic understanding of ITIL processes .
Exposure to VPN, firewall, and endpoint protection tools.
Bachelor's degree or diploma in Information Technology, Computer Science, or related field .
...within the Crimson suite, designed to prioritize the development of executive function and leadership skills that drive academic,... ...competitions and extracurricular capstones. We're seeking experienced coaches to help high-achieving students (grades 8-10) develop essential...
...Seeking to add 2 new crews that are True Pros and highly experienced. Precise and Reliable Window and Door Installation Specialists. About Leap Windows and Doors: We are a growing team of window and door professionals serving the Triad and Triangle areas. We prioritize...
...A leading automobile parts retailer is seeking a Delivery Specialist in Prairie du Chien, WI. The role involves operating store vehicles to deliver parts to professional customers while ensuring safety and efficiency. Candidates must possess a valid driver's license and...
...This remote position involves conducting thorough peer reviews of medical records to assess the quality and appropriateness of care... ...judgments based on clinical experience and evidence-based medical research as a Subject Matter Expert (SME) in your clinical area of expertise...
...Job ID: 515050 Oldcastle APG, a CRH Company, is North Americas leading provider of innovative outdoor living solutions that enable customers to Live Well Outside. The manufacturers portfolio of premier building products inspires endless possibilities while providing...