We are seeking an experienced Desktop Support Engineer to provide technical support, maintenance, and troubleshooting for end-user systems, hardware, and software. The ideal candidate will possess strong expertise in Windows and Mac environments , network troubleshooting , and IT service management (ITSM) processes. This role ensures smooth day-to-day IT operations and timely resolution of user issues to maintain business continuity.
Provide L1/L2 support for desktops, laptops, printers, and peripheral devices.
Troubleshoot and resolve issues related to hardware, operating systems, and applications .
Install, configure, and maintain Windows, macOS, and Linux-based systems .
Manage user accounts, permissions, and group policies via Active Directory.
Support Microsoft 365 , Outlook, Teams, and related productivity tools.
Diagnose and resolve network connectivity issues (LAN/WAN/Wi-Fi/VPN) .
Perform software installations, updates, and system patches following IT policies.
Maintain accurate asset inventory and documentation of incidents and resolutions in ITSM tools (e.g., ServiceNow, Remedy, Jira).
Ensure compliance with security and data protection policies .
Collaborate with infrastructure and network teams for escalations and complex issues.
Assist in new hire onboarding and IT setup (hardware provisioning, access setup, etc.).
Support remote users using remote desktop tools or VPN solutions.
3–6 years of experience in desktop or IT support roles.
Strong knowledge of Windows 10/11, macOS, and Microsoft Office 365 .
Experience with Active Directory, DNS, DHCP, Group Policy , and basic networking .
Familiarity with ITSM tools (ServiceNow, Remedy, or Jira Service Desk).
Hands-on experience with remote desktop tools (RDP, AnyDesk, TeamViewer, etc.).
Excellent troubleshooting, problem-solving, and communication skills.
Ability to work independently and manage multiple support requests efficiently.
CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator certification.
Experience with SCCM, Intune, or JAMF for device management.
Basic understanding of ITIL processes .
Exposure to VPN, firewall, and endpoint protection tools.
Bachelor's degree or diploma in Information Technology, Computer Science, or related field .
...Summary Directs and supervises functions and activities in a nursing unit; implements and interprets policies, standards, and... ...ensure continuous quality improvement; provides suggestions to management to improve overall quality in day-to-day operations. Maintains...
ODORZX INC is seeking a dedicated and versatile Operations Manager who is not afraid to roll up their sleeves and lead by example. If... ...in an operations management role, preferably within the carwash/detailing industry. Strong leadership skills, with the ability to motivate...
...difference while being your own boss? Dash Courier & Logistics is looking for you to put... ...Full/Extended Cargo Van to use. Become an independent Contract Courier and have that small... ...great attention to detail will, also, help drivers achieve that success. We are also in...
...Description :Job Summary Provide athletic training services in a safe and effective manner to student athletes and sports performance clients, in accordance with the Missouri State Athletic Training Practice Act. Identify, report, address, and triage a variety...
...Description Leidos is seeking an SCCM/MECM System Administrator to support a large enterprise IT contract for the DOD. The System... ...and time zones. The System Administrator provides systems and software Operations and Maintenance (O&M) support in a large multi-enclave...