Job Description

Epic Teamwork System Build

At Cincinnati Children's Hospital Medical Center, we are launching one of the most exciting new initiatives in healthcare technology: Epic Teamwork. This innovative platform is transforming how our hospital connects people, schedules, and resourcesensuring the right care team is in the right place at the right time. As part of this brand-new effort, you'll be on the front lines of shaping the future of collaboration at one of the nation's top pediatric hospitals, where every improvement you build directly supports better experiences for children and families.

This position is a hybrid role, which means it includes both remote and onsite work. Onsite presence at our location will be required for key meetings, team collaboration, or as determined by departmental or organizational needs.

Job Responsibilities

System Build, Configuration & Release Management

• Analyze, design, implement, and maintain moderately complex Epic systems that improve clinical care and patient management.
• Perform and document system testing, support release activities, and create technical solutions following the development lifecycle.
• Collaborate with training teams to ensure build environments are current and support effective end-user training.
• Independently develop education and training content, and recommend opportunities for process improvement.

Leadership & Collaboration

• Take ownership of tasks and drive them to completion with urgency and accountability.
• Communicate roadblocks and project updates clearly to supervisors and stakeholders.
• Work with cross-functional teams and attend design and leadership meetings for Epic applications.
• Consult with end users to ensure applications and training programs align with patient care delivery.
• Promote the adoption of best practices and innovative approaches to Epic use and education.

Professional Growth & Development

• Stay current through Epic certifications, vendor opportunities, and industry education.
• Participate in and conduct instructional sessions, sharing knowledge with peers.
• Build strong internal and external relationships and foster teamwork across the organization.

Project Management

• Support or lead the design, development, and implementation of new Epic requests and enhancements.
• Prepare project plans and documentation for moderately complex projects.
• Define scope, coordinate resources, and ensure proper integration across teams.
• Work closely with end users to validate requirements and confirm solutions meet operational needs.

Customer Support

• Provide advanced troubleshooting and resolution for Epic Teamwork issues.
• Ensure exceptional end-user support and monitor service level agreements.
• Deliver training and create education materials to support users across the hospital.
• Promote adoption of change management processes and model CCHMC's CARES standardsCourteous, Attentive, Respectful, Enthusiastic, and Safe.

Job Qualifications

Required:

• Bachelor's Degree or equivalent combination of education and experience.
• 2+ years of work experience in a related job discipline.

Preferred Qualifications:

• Possession of one or more current Epic certifications, such as:
• Epic Cadence
• Epic Inpatient Clinical Documentation
• Epic Ambulatory
• Epic Inpatient Procedure Orders
• Grand Central
• Other Epic certifications related to clinical care delivery.
• Comprehensive understanding of Epic workflows and how they integrate across diverse clinical and operational areas.

Primary Location: Offices at Vernon Place

Schedule: Full time

Shift: Day (United States of America)

Department: IS Epic

Employee Status: Regular

FTE: 1

Weekly Hours: 40

*Expected Starting Pay Range: $81,723.20 - $104,208.00

Market Leading Benefits Including*:

• Medical coverage starting day one of employment.
• Competitive retirement plans
• Tuition reimbursement for continuing education
• Expansive employee discount programs through our many community partners
• Shift Differential, Weekend Differential, and Weekend Option Pay Programs for qualified positions
• Support through Employee Resource Groups such as African American Professionals Advisory Council, Asian Cultural and Professional Group, EQUAL - LGBTQA Resource Group, Juntos - Hispanic/Latin Resource Group, Veterans and Military Family Advocacy Network, and Young Professionals (YP) Resource Group
• Physical and mental health wellness programs
• Relocation assistance available for qualified positions

*Benefits may vary based on FTE Status and Position Type

At Cincinnati Children's, we come to work with one goal: to make children's health better. We believe in a holistic team approach, both in caring for patients and their families, and in advancing science and discovery. We strive to do better and find energy and inspiration in our shared purpose. If you want to be the best you can be, you can do it at Cincinnati Children's.

Cincinnati Children's is:

• Recognized by U.S. News & World Report as a top 10 best Children's Hospitals in the nation for more than 15 years.
• Consistently among the top 3 Children's Hospitals for National Institutes of Health (NIH) Funding.
• Recognized as one of America's Best Large Employers (2025), America's Best Employers for New Grads (2025).
• One of the nation's America's Most Innovative Companies as noted by Fortune.
• Consistently certified as a great place to work.
• A Leading Disability Employer as noted by the National Organization on Disability.
• Magnet designated for the fourth consecutive time by the American Nurses Credentialing Center (ANCC).

We Embrace InnovationTogether. We believe in empowering our teams with the tools that help us work smarter and care better. That's why we support the responsible use of artificial intelligence. By encouraging innovation, we're creating space for new ideas, better outcomes, and a stronger futurefor all of us.

Comprehensive job description provided upon request.

Cincinnati Children's is proud to be an Equal Opportunity Employer committed to creating an environment of dignity and respect for all our employees, patients, and families. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, genetic information, national origin, sexual orientation, gender identity, disability or protected veteran status. EEO/Veteran/Disability

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