Job Description

Job Description

Job Description

Why You Want to Work Here:

We’re representing a forward-thinking organization currently enhancing its digital environment and implementing modern workplace technologies. This position is ideal for a tech-savvy professional who enjoys helping others, solving problems, and creating a smooth transition experience for users. You’ll play a hands-on role supporting system migrations, training staff, and ensuring technology adoption across the team.

• Provide Tier 1 & 2 end-user support for Microsoft 365 tools including Outlook, Teams, OneDrive, and SharePoint

• Assist users through system migration activities, including mailbox setup, file access, and calendar integration

• Troubleshoot issues related to mail delivery, calendar synchronization, Teams functionality, and file permissions

• Monitor and respond to helpdesk tickets, calls, and live chat requests

• Support power users and department leads during migration phases; assist with live support sessions and office hours

• Track, document, and escalate recurring or complex issues to senior IT staff as needed

• Maintain and update self-service resources such as FAQs, training guides, and troubleshooting documentation

• Collect and share user feedback to improve processes and training initiatives

• Participate in daily support meetings to align on priorities and common issues

• Must be eligible to work legally in the United States

• Bachelor’s degree in Information Technology, Computer Science, or related field — or equivalent technical experience

• 2+ years of experience in end-user IT support, preferably within a Microsoft 365 environment

• Strong understanding of Microsoft 365 applications: Outlook, Teams, OneDrive, and SharePoint

• Experience supporting migrations or software rollouts (Google to M365 a plus)

• Familiarity with user provisioning, MFA, permissions, and SSO tools (Okta experience a plus)

• Proficient with helpdesk or ticketing systems (e.g., Zendesk, ServiceNow)

• Excellent communication skills with the ability to explain technical concepts to non-technical users

• Strong documentation, organization, and problem-solving skills

• Empathetic, patient, and customer-service oriented approach

• M365 Fundamentals Certification (MS-900) or similar credential

• Experience supporting remote desktop tools and hybrid environments

Fulltime, Remote

$28-$32/hr

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