Job Description

This position is for the full academic year, open only to enrolled upperclassmen. Freshmen are not eligible to apply for this position. Expected hours of work per week : 5-10 Work Location & Hours: Carter Hall 134 is "home base"; specific duties may be located around campus at various event locations; hours may depend upon events schedule Qualifications for Position: Model healthy relationships, personal habits, and a positive attitude Organizational skills and attention to detail Flexible schedule required Ability to problem-solve Ability to communicate effectively with a variety of people (good customer service skills) Expected Duties and Responsibilities: Greet guests pleasantly and enthusiastically, using their name when possible Answer all incoming calls, in-person inquiries, and general questions about campus events, facilities, and outlet hours of operation Assist in the setup and breakdown of campus events, including assembling/disassembling pipe & drape, clothing and skirting tables, setting chairs, washing linens, folding linens, etc. Complete various office tasks such as making photocopies or delivering items to other departments Be available to work or assist with major campus events such as Convocation, Homecoming, SneakPeak events, Commencement planning, and others Cross-train and assist other areas of Business Operations (Mailroom, Tuck Shoppe) as needed Graciously handle and follow up on all concierge requests Effectively communicate verbally and in writing with coworkers, supervisors, other departments, and guests Stock, distribute, and manage amenity and supplies inventories Report any observed maintenance or security concerns during events Understand and adhere to all safety and emergency response procedures Attend regular meetings with supervisors and other management as required Complete any special projects, duties, or tasks as assigned Resume skills development (NACE Competencies required by employers) to be developed Career & Self-Development by observing and practicing extraordinary hospitality skills. Communication in the form of working with clients to find out their needs and sharing those with each department involved in carrying out the event. Critical Thinking in the form of by proactively anticipating needs and prioritizing action steps. Global Literacy is displayed by demonstrating flexibility by adapting to diverse environments. Leadership through using innovative thinking to go beyond traditional methods. Professionalism by showing a high level of dedication toward doing a good job. Teamwork including collaboration with others to achieve common goals. Technology through the use of graphic design to promote events. Work Habits (with the alignment of Core Values): The College asks from its staff members the following fundamental work habits: Do good work. (Service, Diligence, Faithfulness) Take ownership of your job. (Selflessness, Diligence, Resourcefulness, Enterprising, Creative) Be punctual. (Service, Diligence, Integrity, Faithfulness) Dress professionally and appropriately for your job. (Humility) Makes suggestions when appropriate. (Resourcefulness, Enterprising, and Creative) Communicate openly and honestly. Seek to resolve differences in accordance with the scriptural patterns summarized in the Staff Manual policy on Fair Treatment as well as the Grievance and Appeals Procedure . (Integrity, Faithfulness) Attend chapel services at least once per week, on average. (Integrity, Faithfulness) Competencies: Must be a Covenant student participating in the ScotsWork student employment program. Work Environment: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers and phones. Physical Demands: Lifting: Raising or lowering an object from one level to another (includes upward pulling) 25-50 lbs. Standing/Walking: remaining on one's feet for a few hours at a time, both stationary and while traversing campus Covenant College Students

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