Job Description
HIRING FOR DAY/NIGHT SHIFT FRONT DESK AGENT
******* HOTEL EXPERIENCE REQUIRED**********
Guest Service Representative
*Holidays and weekend shifts required
*Must have excellent communication and customer service skills
*Ability to multi-task
*Ability to work alone confidently; quick problem solving skills
*Previous customer service required
*Must be able to learn the HOTEL SOFTWARE AND FRANCHISE REQUIREMENTS
ESSENTIAL JOB FUNCTIONS:
*Running multiple daily reports and organizing into packets
*Providing information to guests about hotel policies, services and amenities
*Responding to requests from guests for assistance
*Entering/changing reservation information on the computer system
*Posting charges to guest accounts and processing payments from guests.
*Making necessary corrections to guest accounts.
*Listening for and responding to guest complaints.
*Maintaining daily logs, balancing shift work and cash drawers.
*Check Inn and Check Out Guest
Other duties may be assigned as needed.
This position requires schedule flexibility, weekend work. The responsibility mention are not limited. The management reserves the right to assign more responsibility as deem.
Company DescriptionFocusing on providing excellent customer service to all guests and assisting the manager with responsibilities.
Focusing on providing excellent customer service to all guests and assisting the manager with responsibilities.
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