Job Description

Job Description

Job Description

We are looking for a detail-oriented Helpdesk / Deskside Support team member to join our clients team in Cedar Rapids, Iowa. This is a new role within the company and involves providing technical assistance to external and internal users via phone, chat, or deskside with resolving IT-related issues in a friendly and timely manner. If you have a passion for troubleshooting, delivering exceptional service, and learning new technologies then this position is an excellent opportunity to grow your skills! Come grow with a well established Cedar Rapids company by applying now, call 319-362-8606, or email your resume direct to Shawn M Troy - Technology Practice DIrector with Robert Half (additional contact information is on LinkedIn).

Responsibilities:

• Respond to user inquiries and provide timely resolutions to technical issues.

• Troubleshoot and resolve problems related to Microsoft Windows 10 and Office 365 applications.

• Handle service desk tickets efficiently, ensuring proper documentation and follow-up.

• Assist in maintaining system functionality by testing and verifying computer components.

• Collaborate with team members to ensure consistent support and knowledge sharing.

• Provide desktop support by addressing hardware and software concerns.

• Communicate effectively with users to understand and resolve their challenges.

• At least 1 year of experience in a help desk or technical support role.
• Proficiency in Active Directory management and troubleshooting.
• Solid understanding of Microsoft Windows 10 and basic commands.
• Experience with Microsoft Office products, including Excel, Word, and Outlook.
• Strong analytical and problem-solving abilities.
• Basic knowledge of Windows functions, such as file explorer and navigation.
• Excellent verbal and written communication skills.
• Ability to handle service desk tickets and document resolutions effectively.

Job Tags

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