Job Description

Job Description

Role: LAN Administrator

Duration: 6 Months

Location: Brecksville Ohio 44141

Top 3-5 Must-Have Skills:

LAN Administration

Windows Support

Network Support - TCP/IP, DNS, DHCP, and general networking protocols

Job Description:

• We are seeking a skilled and proactive LAN Administrator to support our customers’ IT environments. This role is based out of your home office, handling Tier 2 support remotely, with occasional onsite visits when issues cannot be resolved over the phone. You may also be required to pick up replacement parts from our Richfield, OH depot/office. Mileage reimbursement will be provided in accordance with IRS guidelines.
• The ideal candidate is hands-on with networking and end-user support, communicates well with customers, and can balance independent troubleshooting with collaborative problem-solving.

Key Responsibilities

• Remote & Onsite Support: Provide Tier 2 technical support for customer environments, resolving issues over the phone or in person as needed.
• LAN Administration: Install, configure, and maintain network hardware/software (routers, switches, firewalls, cabling).
• PC Installations & Peripherals: Set up and troubleshoot desktops, laptops, printers, and related devices.
• Directory & Access Management: Manage Active Directory accounts, permissions, and group policies.
• Ticketing & Documentation: Work within a ticketing system to track, document, and resolve customer requests and incidents.
• Network Performance & Security: Monitor performance, diagnose connectivity issues, and apply best practices in network security (antivirus, firewalls, intrusion detection).
• Collaboration: Work with senior engineers on upgrades, migrations, and new deployments.
• Knowledge Sharing: Document procedures and provide training/guidance to customers on common IT/network issues.
• Continuous Improvement: Stay current with emerging technologies and recommend enhancements for efficiency and reliability.

Required Skills & Qualifications

• Proven experience as a LAN Administrator, Systems Administrator, or Tier 2 Support Technician.
• Solid understanding of TCP/IP, DNS, DHCP, and general networking protocols.
• Hands-on experience with hardware such as Sonicwall, Aruba, Cisco, etc.
• Familiarity with Windows operating systems and common business applications.
• Experience with Active Directory and basic domain administration.
• Strong troubleshooting and problem-solving skills.
• Customer-friendly communication and ability to explain technical issues clearly.
• Ability to work independently while managing multiple priorities.
• Valid driver’s license and reliable transportation for onsite visits.

What We Offer

• Home-based role with flexibility and autonomy.
• Mileage reimbursement in accordance with IRS guidelines.
• Opportunity to work in a dynamic, MSP-like environment with exposure to a wide variety of technologies.

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