Job Description

Summary/Objective The Mortgage Servicing Liaison is responsible to provide verbal and written professional request resolution for members, branch employees and mortgage staff. Duties/Responsibilities Essential functions Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Facilitate productive written and verbal communication with Subservicer, Mortgage Services, Members and Branch personnel as needed to address requests and maintain a productive and compliant relationship Maintain servicing requests through SDP ticket management system Possess a knowledge of mortgage and home equity origination and servicing concepts, practices, and procedures as well as regulatory compliance and quality audit including but not limited to: payoff statements, escrow analysis, adjustable interest rate updates, and payment processing Manage efficient follow up for documentation and information required to meet key performance indicators Manage flood and homeowners insurance reporting to ensure members have required coverage on their property Update loan servicing and origination systems and SDP with required data, commentary and key dates as needed Other duties as assigned Competencies Able to work in a fast paced, team-oriented atmosphere where the environment changes on a consistent basis Able to prioritize tasks and organization daily functions, multi-tasking a plus Able to work with minimal management Experience processing task in a paperless environment, a plus Excellent oral and written communication skills Supervisory Responsibilities None Work environment Private work area, office setting. Physical demands Long periods of sitting Long periods of time viewing computer monitor, vision Handling – ability to touch, feel, lift, operate and control equipment, materials, tools and objects with the hands Travel Required Minimal to none Required Education And Experience Minimum 2 years prior mortgage and/or home equity production and/or servicing experience Minimum 2 years prior branch related experience Additional Eligibility Requirements Experience with Loan Origination System and Credit Union System platforms, a plus Experience with Microsoft Word, Excel, Outlook and Access Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

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Work at office,

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