The Personal & Commercial Lines CSR at Nick Hall Agency, LLC- Omaha is responsible for maintaining solid customer relationships by handling personal and commercial lines insurance coverage inquiries and concerns with speed and professionalism through daily interaction with customers, insurance carriers, and fellow employees while conducting specific service and marketing activities.
Answer customer calls and correspondence regarding new or existing insurance policies and service all claims.
Work with prospects to pre-qualify and understand their needs, gather necessary data, research policy options, present options, finalize and bind new coverage, cancel old policies, and negotiate with carriers when necessary.
Set appointments and/or client calls to review existing policies, revise liability limits, explore other coverage needs, evaluate replacement costs, round out accounts, and bind renewals.
Confer with customers to provide detailed information about products and services, quote new business, process renewals and/or cancel accounts, take payments, and provide requested documentation.
Actively solicit increases in coverage or rounding out accounts at every service contact.
Resolve product or service issues by clarifying the customer's concern, determining the cause of the issue, selecting and explaining the best solution to solve the issue, expediting correction or adjustment, following up to ensure resolution.
Maintain records of customer interactions and transactions, recording details of inquiries, comments, and actions taken in the agency management system.
Review audits or policies; verify accuracy and facilitate corrections, as needed, between client and carrier.
Keep informed regarding industry information, new product information, legislation, coverages and technology to continuously improve knowledge and performance as well as collaboration with team members, mentor staff, and participate in meetings as needed.
Hold the insurance license required by your state and have a minimum of two years personal and commercial lines insurance account management experience, as well as a Bachelors Degree or comparable work experience.
Demonstrate strong knowledge of insurance products and usages, rating procedures, underwriting procedures, coverages, and industry operations to effectively manage, maintain, and write assigned clients and prospects.
Demonstrate strong customer focus and an excellent phone manner; display strong written and verbal communication skills and possess excellent math and reading skills to accurately perform simple calculations.
Have the ability and tact to handle difficult customer phone calls and solve complex problems without direct supervision.
Have a strong sense of urgency, attention to detail, organization, multi-tasking, and time management skills.
Technology and computer proficiency including agency management systems.
Competitive Pay
Professional Development
Job Stability in a growing industry
Flexible work from home options available.
Compensation: $12.00 - $20.00 per hour
...at: OverviewThe Vermont Judiciary is recruiting a limited-service position. The limited-service term will end 6/30/2028. The Court Officer primary responsibility is the security of a courtroom or court house. It is the officer's responsibility to assist in the orderly...
...responsible for engaging with guests, consulting with them on their hair care needs and recommending products and services. The Elite... ...program, including credit and the Ulta Beauty app, with guests in the salon and salesfloor. Attend mandatory trainings and meetings to...
...Description Join Our Team as a Prenatal Genetic Counselor at UPMC Magee-Womens Hospital!... ...affiliated with a premier genetic counseling training program, this role offers a unique... ...highly proficient level Research GC: Assists with grant proposals and submissions; writes...
...expansion. Ideal Candidate You should be someone who: Has 5+ years of experience in: QuickBooks & bookkeeping (REQUIRED) Online marketing & digital media (REQUIRED) Small business or operations management (REQUIRED) Leads independently with a self-...
...Development * Hiring Immediately Welcome to Loves! Forklift Operators work in a fast-paced environment while maintaining clean and... ...to grow along with a winning team, join us today. No experience? No problem! We will teach you! Job Functions:...