Recovery Patient Advocate-Highlawn Job at Valley Health Systems Inc, Huntington, WV

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  • Valley Health Systems Inc
  • Huntington, WV

Job Description

Patient Advocates will interact regularly with the patient population to identify issues and link to resources as needed.

Essential Duties and Responsibilities:
  • Welcome patients as they contact the center personally or by telephone, and explain the services available, payment categories, and billing procedures.
  • Maintain the waiting list of MAT patients and current registry.
  • Contact patients on the waiting list and complete pre-treatment screenings.
  • Explain the Program Orientation Manual with respect to rules of adherence, requirements, program characteristics, and structure.
  • Assist patients with signing and completing all required forms including; informed consent, treatment contracts, appointed pharmacy consent, etc.
  • Maintain consistent schedules for patients, according to the appropriate phase of treatment.
  • Assist treatment providers with the monitoring of program compliance related to attendance at therapy.
  • Prepare all necessary paperwork for treatment team meetings and actively participate in treatment team discussions.
  • Provide resource services for patients including Recovery Meeting tracking forms, food, transportation, and housing assistance.
  • Assistance with monitoring of Urine Drug Screens, as required or clinically indicated.
  • Communicate patient's problem/complaint to the office coordinator or operations.
  • Assist in care coordination which may include communication with various entities including but not limited to community organizations, health plans, facilities and specialists.
  • Proactively address needs of the patients and families through the concept of population management.
  • Effectively communication with all patients with specific attention to the vulnerable patient population.
  • Act as a resource for providers by assisting patients in meeting health goals by connecting the patients to gym memberships, parenting classes, healthy cooking classes, GED resources, food pantries, etc.
  • Cross-train in outreach and provide support as appropriate or directed.
  • Cross-train in front office duties and provide support as appropriate or directed.
  • Cross-train in case management duties and provide support as appropriate or directed.
  • Cross-train in referral specialist duties and provide support as appropriate or directed.
  • Maintain compliance with the organization's confidentiality policy in accordance to the Health Insurance Portability and Accountability Act (HIPAA) and 42 CFR Part 2
  • Perform other duties as assigned.
Education and/or Work Experience Requirements:
  • High school graduate/GED.
  • Ability and willingness to treat all patients with the utmost kindness and consideration in the most trying situations.
  • Friendly personality with the desire to work with the public.
  • Understanding of community based organizations.
  • Communicate patients' problems to the medical staff.
  • Promote and believe in Valley Health mission statement "To provide quality health care to all individuals, emphasizing outreach to those who are underserved."
  • Ability to relate to the public regardless of ethnic, religious and economic status.
  • Knowledge of and adherence to HIPAA rules and regulations.

Monday-Friday 8:30am-5:00pm

Job Tags

Work experience placement, Work at office, Monday to Friday,

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