Job Description

Returns & Customer Service | US041-Lenexa,, Kansas, United States
Indotronix is seeking a Returns & Customer Servicefor a Job Opportunity in Street Lenexa KS

Job Title: Returns & Customer Service

Location : Street Lenexa KS 66219

Duration : 6 Months Contract

Max Pay: $17/hr to $19/hr on W2

Position comments:


Shift -First

Job Description :

Primary Responsibilities:
• Confers with customers who contacts the organization by telephone or electronically, provides information about organization products or services, discusses customer accounts, and obtains and addresses customer complaints.
• Uses organization and product knowledge to address more difficult inquiries and provide follow up.
• Develops documentation used to solve difficult customer issues/requests/complaints. Directs queries to appropriate department or personnel, as needed.
• Researches published materials and secondary sources of information to find additional sources of information that can be recommended to customers to answer their questions to ensure customers' satisfactions are met.
• Collects and consolidates information regarding customer interactions and transactions, analyzes customer interaction and customer service trends to facilitate future needs in trainings and improvements in customer services.
• Confers with production, sales, shipping, warehouse, or other personnel to expedite or trace shipments.
• May promote various products/services to ensure business targets are met.
• May provide after-sales support for various client contracts.
• Performs duties related to overall customer service.
• Provides support to sales team with regard to customer concerns.
• Coordinates with sales reps to identify inside sales opportunities.
• Serves as customer interface on product status and delivery.
• May manage or work in call center for customer support.
• Maintains knowledge of Collins organization and products to provide the appropriate information and support to customers.
• Consistently documents customer service needs to identify patterns and maintain quality.

Required Skill Set :


Prior experience in Customer Service REQUIRED* at least 1-2 years

Education Qualification :
Education typically acquired through advanced education (e.g. Bachelor)

Job Tags

Contract work, Work at office, Shift work,

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