Job Description

Overview

Senior Business Systems Specialist - Kronos

This role plans, analyzes, develops, implements and monitors business and program processes, operation systems, and efficient business systems. It develops system applications for the department, coordinates and carries out assignments independently, serves as the subject matter expert on multiple application/business areas, and leads projects with direction to others.

Responsibilities

• System Management & Support
  
  
  • Serve as the main point of contact for all Kronos-related support.
  • Define, configure, test, analyze, and support the UKG (Kronos) application.
  • Manage all punch device configurations and functionalities.
  • Identify and resolve the root causes of daily production issues.
  • Ensure policies and procedures are implemented through regular audits.
  
  
  
• Strategic Partnership & Projects
  • Partner with multiple business users to standardize processes and maximize the value of the UKG Kronos system.
  • Lead and execute a large backlog of system enhancements and projects, from requirements gathering to implementation.
  • Handle special projects related to a UKG release, configuration change, or efficiency improvements.
  • Support continuous improvement initiatives to streamline processes and deliver efficient, compliant solutions.
  • Prepare and deliver informative, well-organized presentations.
  • Provide project status updates to stakeholders, process owners, and customers.
  
  
  
• Training & Data Analysis
  • Assist Payroll and users in developing, updating, and modifying training materials to keep them current for end-users.
  • Create strategies for effective data analysis and reporting to support business insights.
  
  
  

Employees must abide by all Joint Commission requirements including sensitivity to cultural diversity, patient care and safety, and adherence to safety, quality programs, and regulatory requirements.

Must perform all duties and responsibilities in accordance with the hospital's policies and procedures, including its Service Standards and Code of Conduct.

• Analyzes, documents, develops and recommends business process design in the applicable area.
• Prepares and delivers informative and well-organized presentations.
• Provides project status reviews to stakeholders, process owners, and customers.
• Collaborates with department management and end-users on defining procedures.
• Evaluates business and program application systems functionality to identify gaps and measure impact on operations.
• Acts as a liaison between the business and the project team to improve productivity and deliver training.
• Implements the design system solution, and develops and designs the delivered solution(s).
• Manages and delivers technology projects, coordinating across multiple organizations or project teams.
• Responsible for issue resolution with vendors.
• Acts as a focal point for reporting and triage of system problems within the department and collaborates with IT on changes, fixes, and updates to information systems.
• Leads assigned projects as a Leader/Manager and Subject Matter Expert.
• Writes manuals and training materials and defines the training scope.

Qualifications

Minimum Qualifications

Any combination of education and experience that would likely provide the required knowledge, skills and abilities, and possession of any required licenses or certifications is qualifying.

• Education: Bachelors degree in a work-related discipline/field from an accredited college or university.
• Experience: Six (6) years of progressively responsible and directly related work experience.

Preferred Qualifications

• Experience in a healthcare or hospital environment.
• Project management experience with the ability to manage multiple projects simultaneously.

Knowledge

• Ability to communicate complex concepts in simple form to cross-functional departments or teams.
• Ability to coordinate and manage facilities, equipment, supplies, and related resources for projects.
• Ability to diagnose and resolve technology problems at routine, advanced, and specialized levels.
• Ability to establish tasks and timelines for intended outcomes.
• Ability to present information effectively and prepare concise written reports for varied audiences.
• Ability to oversee projects, including quality assurance and safety.
• Ability to take action based on available facts and constraints.
• Interpersonal skills to communicate tactfully and professionally with coworkers and clients.
• Knowledge of new technologies and the ability to stay updated in the field.

Physical Requirements

The physical requirements and working conditions are available from the Occupational Health Department. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job.

Additional Information

Analysts in some departments may perform routine quality assurance, propose corrective actions, and influence management and staff. They work to ensure data captured meets clinical, compliance, and billing needs and may initiate process changes and system enhancements to meet changing needs.

Pay Range

Compensation is based on the level and requirements of the role and may be determined by education, experience, knowledge, skills, location, and internal equity. Typically, new team members join at the minimum to mid salary range.

Minimum to Midpoint Range (Hourly): $60.00 to $79.56

Stanford Medicine Childrens Health (SMCH) values diversity and is an equal opportunity employer. SMCH does not discriminate on race, color, sex, sexual orientation or gender identity, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, disability, or the perception of any of the above. Qualified applicants with criminal convictions will be considered consistent with the San Francisco Fair Chance Ordinance.

Reasonable accommodations may be provided to enable individuals with disabilities to perform the essential functions of the job.

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