ServiceNow Product Consultant_Technology Workflow Job at TEPHRA, Edison, NJ

Z01vN3F3YzFuTWNMajJMRzVpa0Y1dTM4UlE9PQ==
  • TEPHRA
  • Edison, NJ

Job Description

Description:


Role Description

1) Lead short term ServiceNow consulting/advisory assignment in the customer environment to:


a. Lead discovery effort to design an approach and roadmap of IT Service Management (modules like Incident, Problem, Change, Request, etc.) using ServiceNow ITSM product suite


b. Lead discovery effort to design an approach and roadmap for replatforming and simplification of ServiceNow platform.


2) As a solution consultant and architect, work as the lead Solution architect for new product implementation in ServiceNow ITSM product suite


3) Support presales and solutioning effort (Crafting solution content and presenting to customer) for RFP's, proactive opportunities, as an expert in the ServiceNow ITSM modules


4) Support presales and solutioning effort (Crafting solution content and presenting to customer) for RFP's, proactive opportunities, as an expert in the ServiceNow replatforming/simplification effort


5) Develop a comprehensive thought leadership strategy with ServiceNow at the core and aligned with Business objectives and Industry trends.


6) Other Responsibilities

a. Stay current on competitive analysis and market differentiation (Ex: Battle Cards)


b. Conduct research to identify topics that resonate with the Customers and thereby develop solutions.


c. Create solution collaterals, collaborate with delivery to create case studies.


d. Contribute with offering maturation and new offering ideas.


e. Leverage BFSI business case expertise to articulate ways in which the Now platform will drive competitive advantage for their business.


f. Represent TCS in partner events.

Pre-requisites


1) 10+ years of experience in Solution consulting/advisory & Architecture and at least 5+ years of ServiceNow Product experience.


2) Extensive experience with ServiceNow platform, a. In ServiceNow ITSM module providing technical guidance in platform development and platform- wide solutions - at least two design, architect and implementation of ITSM solutions including modules like Incident, Problem, Change, Request, etc. on ServiceNow b. In developing standards and practices for maintaining the health of the ServiceNow platform, helps develop standards and practices for maintaining the ServiceNow architecture model c. In replat forming/simplification of ServiceNow platform - at least one such design, architect and replat forming of ServiceNow platform


3) Strong background in solution architecture and technical design, with a focus on ITSM, CMDB, simplification


4) Strong understanding of IT Service Management and business processes and the ability to translate these into technical solutions.


5) Prior experience of working on any one of the ITSM platforms ex: BMC, Ivanti, Jira SM Fresh service, etc.


6) Ability to connect seamlessly with functional and technical customer SME's


7) Balanced knowledge of technology and domain


8) Candidates with the following Certification & Credentials will be preferred a. ServiceNow CSA b. ServiceNow CIS - ITSM c. ServiceNow ITSM - Pro/Pro Plus Suite d. TOGAF or equivalent architecture framework


9) Working with Business Analysts on technical stories, ensuring timely delivery during Sprint cycles

Soft Skills


1. Technologist at heart and quick learner


2. Ability to work as Individual Contributor as well as leader, navigate through matrix environment and ambiguous situation.


3. Excellent communication skills, both written and verbal, ability to work effectively in virtual teams across multiple locations.


4. Self-starter, good interpersonal skills, ability to lead customer meetings and build customer confidence. Open to travel.


5. Self-starter, Team Player and motivated

#LI-AK1

Job Tags

Temporary work,

Similar Jobs

Sittercity

Nanny Needed for Toddler during Work Day 2x Week Job at Sittercity

We seek a caring and reliable nanny for our toddler starting on August 15, 2025. The position requires 2 days/week with opportunity for additional days. The nanny will supervise and engage our child in safe, age-appropriate activities. Responsibilities include preparing... 

Confidence Management Systems

Food Service Director Job at Confidence Management Systems

 ...Job Description Job Description Description Food Service Director Full-Time Positions Available. Apply Today! We are seeking an experienced Food Service Director for our Skilled Long-Term Care Facility in Philmont, NY to oversee our dining operations and... 

QTC Medical Group California

Audiologist Stf-Redding, CA Job at QTC Medical Group California

 ...LQTC3000 Leidos QTC Medical Services, Inc., operating under the brand name Leidos QTC Health Services, is seeking an Audiologist at our Redding, CA clinic to help ensure our service members get the best care possible. You will play a vital role in the continued care... 

Amazon

Senior Product Marketing Manager, Amazon Books (Seattle) Job at Amazon

 ...At Amazon Books, we believe reading is essential for a healthy society; our mission is...  ...senior leadership, both through regular review mechanisms and on standalone projects....  ...experience in marketing roles, preferably with online or digital businesses. Key job responsibilities... 

Perry Homes

2026 Summer Internship - Project Planner Job at Perry Homes

 ...through Friday. Professional development, community outreach and teambuilding opportunities will be provided. Having a fun summer internship!***Note to job seekers: Your resume will be reviewed as the best qualified candidates will be contacted in the event that...