Job Description
Primary Job Title:
ServiceNow Support Specialist
Alternate/Related Job Titles:
Service Desk Analyst
ITSM Support Specialist
ServiceNow Administrator (Entry-Level)
Technical Support Analyst
Help Desk Support Specialist
Location:
Inver Grove Heights, MN (Cenex Dr 5500)
Onsite Flexibility:
Hybrid
Contract Details:
Position Type: Contract (short-term)
Contract Duration: ~6 weeks
Start: 09/04/2025
End: 10/16/2025
Pay Rate: $25–$27/hour
Shift/Hours: Core business hours, Monday–Friday
Job Summary:
The ServiceNow Support Specialist will play a key role in supporting the Learning and Development team as it launches an extensive technical training project serving ~1,500 participants across 70+ training courses. This role will be responsible for responding to inquiries via ServiceNow, troubleshooting issues, escalating complex problems, and providing user guidance, while also assisting with administrative tasks such as preparing learning materials, shipping, and room logistics.
Key Responsibilities:
Manage and respond to user inquiries in ServiceNow
Troubleshoot and resolve tickets, escalating complex issues as needed
Provide guidance on ServiceNow platform usage to training participants
Perform administrative support including printing/shipping of training materials and room setup logistics
Collaborate with project team members to ensure smooth delivery of training support
Participate in virtual interviews and demonstrate strong communication and urgency
Required Experience:
Experience working with ServiceNow (SNOW) or similar IT service management tools
Strong customer service and problem-solving background
Ability to work effectively in fast-paced, short-term project environments
Nice-to-Have Experience:
Experience supporting large-scale training or learning and development initiatives
Familiarity with project-based administrative support tasks
Previous work in hybrid office environments
Required Skills:
ServiceNow expertise
Strong communication skills
Proven sense of urgency in managing requests
Preferred Skills:
Collaborative team player
Organized, detail-oriented, and adaptable
Skilled in ticketing and workflow platforms
Additional Skills :
Ability to multitask across user support and project logistics
Customer-focused with strong interpersonal abilities
Comfortable working with IT and non-IT stakeholders
Benefits:
Medical, Vision, and Dental Insurance Plans
401k Retirement Fund
About the Client:
Global agribusiness cooperative focused on energy, agronomy, grains, and foods. As a farmer-owned cooperative, the company connects farmers and customers to empower agriculture and build stronger communities worldwide.
About GTT:
GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. As a Native American-owned, economically disadvantaged corporation, we highly value diverse and inclusive workplaces. Our clients are Fortune 500 banking, insurance, financial services, and technology companies, along with some of the nation’s largest life sciences, biotech, utility, and retail companies across the US and Canada. We look forward to helping you land your next great career opportunity!
Job Number: 25-25575
#gttjobs #gttic
Job Tags
Contract work, Temporary work, Work at office, Worldwide, Shift work, Monday to Friday,