Job Description

Job Description

About Civica:

Critical shortages of essential generic injectable drugs are an ongoing crisis in U.S. healthcare and have reached an all-time high. Over 300 essential medications are currently reported to be in shortage, according to industry and FDA reports.

Shortages put patients at risk and waste hospital resources.

Civica is a market-based nonprofit solution created in 2018 by health systems and philanthropies for the express purpose of preventing and mitigating drug shortages. Today, nearly 60 health systems have joined Civica, representing over 1,400 hospitals and approximately one-third of all U.S. hospital beds. Civica has also supplied the U.S. Department of Veteran's Affairs, the U.S. Department of Defense and the U.S. Strategic National Stockpile with essential medicines. Civica currently supplies medicines to health system members in 49 states.

Civica's mission has expanded beyond the hospital setting to reach consumers directly through CivicaScript, which is dedicated to making quality outpatient generic medicines affordable and available. CivicaScript works with trusted manufacturing partners to develop quality generic medicines and has forged partnerships with like-minded payors, pharmacy benefit managers and pharmacies to enable significant cost savings to be passed along to their customers.

Civica's new 140,000 square foot state-of-the-art manufacturing facility in Virginia will soon produce a steady supply of more than three dozen sterile injectables, all drugs that are currently in or near shortage. The plant will also produce affordable biosimilar insulins, ensuring all Americans have access to lower cost, quality insulins, regardless of their insurance status.

The Civica Foundation is a 501(c)(3) organization that fosters philanthropic support for Civica's work to manufacture and distribute affordable medications. The Foundation's first commitment is to support Civica's efforts to bring affordable insulin to all Americans. Leaders from nearly every corner of the diabetes ecosystem are partners in this initiative.

Civica is leading a movement for patients, not profits. Because eliminating shortages and stabilizing high prices are in the best interest of patients.

Join us. Learn more at

Purpose of the Position

The Site Head of Quality and Compliance is an integral part of the Civica, Inc. ("Civica") leadership team in establishing and building the site team and infrastructure leading to the qualification and FDA approval of Civica's fill finish manufacturing site for essential generic sterile injectable medicines. Responsibilities of the position include establishing and maintaining the Quality and Compliance policies, procedures, systems and oversight of the building and qualification of the manufacturing facility and ultimately the manufacturing, testing, packaging and release of quality essential medicines in accordance with Civica and U.S, Food & Drug Administration (FDA) regulations and expectations.

The Site Head of Quality and Compliance is responsible for the site Quality Management System, Quality Assurance and Quality Operations, and will be required to lead, develop and support compliance strategies and plans that meet CGMP, Drug Enforcement Administration (DEA) and all relevant governmental regulations and requirements applicable to the manufacture and distribution of human prescription drugs and devices. The Site Head of Quality must be able to 1) self-manage and work effectively with internal parties, external stakeholders, suppliers, and governmental agencies with very little direct oversight, 2) be responsible for establishing systems and assessing operations and identifying, prioritizing, and implementing actions to continuously improve operations and systems, and, 3) report directly to the Civica, Chief Quality & Regulatory Affairs Officer with a dotted line reporting relationship to the Site Vice President and General Manager.

Key Responsibilities

• Build and lead a high performing site Quality & Compliance team.
• Establish and implement the site Quality Management System, Quality Control Unit and Quality Assurance processes and procedures.
• Engage and collaborate on all site matters with the Site leadership staff under the direction of the Site Vice President and General Manager.
• Build and lead systems, processes and procedures that meet or exceed local, state and federal regulatory agency and CGMP requirements and regulations in the operation of the Civica fill finish manufacturing facility.
• Interpret CGMP regulatory requirements and provide guidance for effective compliance, as well as providing support for programs and projects leading to the successful approval of a new sterile fill finish manufacturing facility.
• Develop quality policies, goals, objectives, and executive reports.
• Coordinate site hiring of the Quality Unit and collaborate with the site Operational team and General Manager in building a site team.
• Serve as the primary contact for any external or internal audit or regulatory inspection of the Civica manufacturing facility, with responsibility to oversee and/or prepare appropriate documented responses and implement associated corrective action plans.
• Provide technical guidance and facilitate problem-solving methodologies regarding quality-related issues. Lead multi-departmental teams to implement the quality strategies with respect to the collection, documentation, analysis, and reporting of quality data, key driver goals and Quality Indicators to drive corrective and preventive actions.
• Review complaint reporting and trend analysis to monitor field activity, to formulate corrective action feedback with appropriate site team members.
• Conduct investigations of non-conformance or unplanned events and undesirable trends affecting the quality of products in distribution, performing root cause analysis, and developing and implementing corrective and preventive actions.
• Escalate, investigate and manage events leading to product recalls, hold notifications, stop-shipments, etc. according to Civica policies and procedures.
• Provide training and guidance to ensure compliance with GMP Regulatory Requirements and Guidance, Standard Operating Procedures (SOPs), Departmental Operating Instructions, protocols and other governing documentation by Operations and Quality personnel.
• Lead site strategies and coordinate plans for facility qualification and regulatory approval.

Qualifications and Capabilities

• Bachelor's degree in life science or engineering discipline.
• Minimum 7-10 years of pharmaceutical manufacturing / quality operations in a leadership or managerial role.
• Ability to independently perform work of a broad nature with general direction and concurrence from senior management.
• Proven track record and experience in interfacing with regulatory bodies and regulatory agency inspections.
• Broad knowledge of sterile injectables manufacturing processes.
• Experience with facility start-ups, site licensure, and regulatory approval processes strongly preferred.
• Ability to effectively manage time and multiple task assignments as well as managing team assignments and direction.
• Supports a strong culture of accountability and inclusion and seeks to develop team capabilities as well as foster personal growth.
• Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness; applies risk-based decision making principles to ensure compliance while enabling operational effectiveness.
• Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs workflows and procedures.
• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Technical Skills - Pursues training and development opportunities; Strives to continuously improve and build knowledge and skills.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments; Maintains confidentiality.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Participates in meetings.
• Written Communication - Writes clearly and informatively; Able to read and interpret written information.
• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Inspires respect and trust.
• Adaptability - Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Monitors transition and evaluates results; Able to deal with frequent change, delays, or unexpected events.
• Delegation - Delegates work assignments; Gives authority to work independently; Sets expectations and monitors delegated activities.
• Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self available to staff and others; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Improves processes, products and services.; Continually works to improve supervisory skills.
• Business Acumen - Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals; Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources.
• Diversity - Demonstrates knowledge of EEOC policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Supports affirmative action and respects diversity; Builds a diverse workforce.
• Ethics - Treats people with respect; Works with integrity and ethically; Upholds organizational values.
• Strategic Thinking - Understands organization's strengths and weaknesses; Analyzes market and competition; Adapts strategy to changing conditions.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments; Looks for ways to improve and promote quality; Monitors own work to ensure quality.
• Safety and Security - Observes safety, environmental and security procedures; Reports potentially unsafe conditions.
• Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

Physical demands of the position may require walking to observe and oversee warehouse and distribution activities. Some travel (<20%) may be necessary in the execution of the listed duties.

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