Position Description: Bring best practices in human centered design to support initiatives across the state to holistically improve users end-to-end experiences with state services. Be a champion for user needs and guide designers, researchers, content strategists as well as technical teams on projects with state agencies. Engage with stakeholders across organizations in order to build customer understanding, solve challenging problems, and empower teams to collaboratively develop metrics, measuring results, and integrate new methodologies optimizing customer experience and program performance. Communicate user research findings and insights through appropriate artifacts including personas, journey maps, wireframes and prototypes. Translate concepts into user flows, wireframes, mockups and prototypes that lead to intuitive user experiences that are measured and tied to key KPIs. Using high and low fidelity design tools, deliver the appropriate interface designs including prototypes, mockups, wireframes, user stories, user journeys, optimized for a wide range of devices and interfaces. Design and develop wireframe or prototypes based on requirements and validate the design with users. Make strategic design and user-experience decisions related to core, and forthcoming functions and features that maintain a consistent user interface across all product offerings. Take a user-centered design approach and rapidly test and iterate the design solutions. Drive and participate in usability testing. Work with the application team to make sure that the components are in compliance with UI/UX guidelines and standards. Collaborate with other team members and department stakeholders including Business Analysis, UI Engineering, and Client Support. Ability to clearly and effectively communicate design processes, ideas, and solutions to teams and clients. Education: This position requires a Bachelor s degree from an accredited college or university. Five (5) years of equivalent experience in a related field may be substituted for the Bachelor s degree. General Experience: The proposed candidate must have a minimum of Eight(8) years of experience in user experience and service design. Specialized Experience: The candidate should have experience planning and facilitating workshops, meetings and/or other interactive sessions in order to gather feedback and insight from key customers and stakeholders to determine operational needs and changes to the program. #J-18808-Ljbffr Unisoft Technology Inc
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