Job Description

Build and implement IT infrastructure and content management system for McKesson Experience Center facilities, including data and A/V networks, controls for lighting/tour commands – all specialized technology and unique to the Experience Center. Ongoing Support for Solution Showcases/Briefing Rooms – by proactively identifying problems and taking steps to resolve including performing software updates, system maintenance, Crestron & Brightsign automation support, maintaining content management system and A/V systems, partnering with appropriate vendors to ensure all equipment is working, network management, perform backups, restore, ensure high-availability for all systems, support mobile Cisco telepresence systems, develop documentation for all processes in Experience Center and train Experience Center staff to trouble shoot basic issues on Experience Center systems. Content Development Support – manages all digital assets used in the Experience Center. Includes formatting, ripping and converting videos and formatting content in Adobe Premier, Encoder, Illustrator, Keynote, PowerPoint, and Photoshop as needed to customize content based on audience. Ongoing research and development to enhance the customer experience – advancing immersive solutions by continually investigating/developing concepts on emerging technologies. Manage and support all immersive automation platforms using McKesson’s proprietary interactive computers supporting the space. Provide PC & Mac support for Experience Center staff members, and guests attending meetings. Maintain, setup, operate, and strike event equipment (video switchers/encoders, cameras, lighting, and audio). Manage equipment inventory in dedicated venue locations. Serve as a Technical Director to produce webcasts from the virtual event studio in the space. Event and technical direction – webcast administration, monitoring, and recording using a production/broadcast switcher to “punch and call.” Book & manage technical crew and external vendors during and after productions. Collaborate with colleagues (i.e. IT) on how to best leverage digital event technology within the Conference Centers and at the enterprise level. Own the technical support lifecycle and is responsible for managing technical risks throughout support planning and delivery. Contribute and abide by SOP documents, completing detailed event reporting (After Action Reviews for all events including post-event analysis and statistics). Set up, administer and monitor channels within the internal video portal where virtual events are hosted. Ensure appropriate permissions are applied to secure company confidential content. Onsite responsibility for Conference Center event technical needs. Ensuring all technology is in a constant state of readiness. Provide AV support for Conference Center events as needed. Maintain A/V systems and equipment, partnering with appropriate vendors to ensure all equipment is working. Support Executive level events by providing meeting kick-offs and in room technical support. Monitor assigned video conferencing calls on end user’s event sites as needed. Perform ongoing Q/A tests and updates as necessary and based on customer experience to include, performing software updates, system maintenance and system backups and maintaining accurate inventory of assets.

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