Job Description

Job Description

Job Description

Position Summary:

At Workscapes, we don't just offer jobs-we build careers. We're a team of passionate professionals who believe in craftsmanship, integrity, and doing things the right way. Whether we're designing beautiful spaces or streamlining IT systems, our mission is simple: deliver excellence and treat people well.

We're proud to be a company where our teams ideas matter, their growth is supported, and their work is truly valued. We celebrate wins together, tackle challenges as a team, and invest in the people who make our success possible.

If you're looking for a workplace that respects your skills, rewards your effort, and gives you room to grow-welcome home.

The Technical Support Analyst is responsible for delivering high-quality technical support across the organization, ensuring smooth operation of end-user devices, applications, and network systems. This role serves as the first point of contact for IT issues, manages helpdesk tickets, and collaborates with internal staff and external vendors to resolve problems. The technician will support Microsoft-centric platforms, maintain integrations with third-party applications, and assist in deploying new technology solutions that align with company goals.

Essential functions of the position:

Helpdesk Support

• Act as first-line support for all user requests related to hardware, software, and system access.
• Triage, document, and resolve tickets in a timely manner, escalating when needed.

Microsoft Environment

• Install, configure, and maintain Windows 10/11 PCs, laptops, and peripherals.
• Support and administer Microsoft 365 services (Outlook, Teams, SharePoint, OneDrive).
• Assist with Intune/Autopilot deployment, updates, and compliance.
• Apply Group Policy and Active Directory user/group management as needed.

Third-Party Integrations

• Provide user support and troubleshooting for ERP, CRM, design software, and other third-party applications.
• Coordinate with vendors for escalated support and system maintenance.

Infrastructure & Systems

• Configure and maintain network printers, phones, and VoIP/voice mail systems.

• Assist with LAN/WAN troubleshooting, cabling, and network performance monitoring.
• Support server and cloud service monitoring, backups, and security patching.
• Maintain antivirus, endpoint detection, and other security controls.

Administration & Documentation

• Track and maintain hardware/software inventory and licensing compliance.
• Write clear documentation for processes, troubleshooting steps, and user guides.
• Contribute to IT knowledge base and automation of routine tasks.

Collaboration & Backup

• Provide backup to other IT team members during absences or peak workload.
• Participate in IT projects, deployments, and innovation initiatives.
• Other Duties as assigned

Secondary Functions of the position:

• Ability to operate and lead under our core values and Guiding Principles:
  • Passionate
  • Adaptable
  • Dedicated
  • Coachable
  • Dependable
• Ability to adhere to attendance and punctuality expectations
• Ability to maintain confidentiality
• Ability to efficiently work independently

Supervisory Responsibilities:

• N/A

Travel Responsibilities:

• This position will require travel to/from all 4 of our site locations in Florida.

• Associate's or Bachelor's degree in Information Technology, Computer Science, or equivalent experience.
• 2–3 years of helpdesk, desktop support, or IT technician experience in a Microsoft-based environment.

Required Knowledge, Skills, and Abilities:

• Strong understanding of Windows desktop environments and Microsoft 365 ecosystem.
• Familiarity with Intune, Active Directory, and Group Policy administration.
• Experience supporting third-party applications (CRM/ERP, design, or business software).
• Knowledge of networking basics (TCP/IP, DNS, DHCP, VPN).
• Basic server and cloud computing knowledge (Azure AD/Entra ID a plus).
• Strong customer service and communication skills with ability to explain technical issues clearly.
• Ability to manage time effectively, prioritize tasks, and work independently.

Nice to Have:

• CompTIA A+, Network+, or Security+
• Microsoft Certified: Modern Desktop Administrator Associate
• ITIL Foundations

Physical Requirements and Working Conditions:

Activity

0-10%

11-25%

26-50%

51-75%

76-90%

91-100%

Sitting

x

Standing

x

Walking

x

Bending

x

Lifting <10 lbs

x

Lifting up to 40 lbs

x

Support nights/weekends

x

What We Offer:

• Medical Benefits
• Dental Benefits
• Vision Benefits
• 401-K with Company Match
• Life Insurance
• Short Term Disability
• Long Term Disability
• Paid Time Off

All offers of employment are contingent upon the successful completion of a background check and drug screening. These screenings are conducted in accordance with applicable federal, state and local laws, including the Fair Credit Reporting Act. Candidates may be required to provide written consent prior to the initiation of any screening process. A criminal record does not automatically disqualify a candidate; all results are reviewed on a case-y-case basis in relation to the responsibilities of the position.

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