Job Description
Applicants must reside in or be within commuting distance of Santa Rosa, CA, and be authorized to work in the US to be considered for this position.
We are seeking a motivated and customer-focused Tier 1 Systems Support Technician with 1–3 years of experience in technical support. This role is ideal for someone with strong communication, problem-solving, and analytical skills who thrives in a fast-paced, service-oriented environment.
As a Tier 1 Support Engineer, you will be the first point of contact for IT support requests, handling issues via tickets, phone, email, and in-person interactions. Your responsibilities include initial triage, basic desktop/workstation troubleshooting, answering user questions, and escalating more complex issues when necessary. You will use industry-standard tools, knowledge bases, and remote desktop access to resolve common technical problems and ensure a high level of customer satisfaction.
This position requires onsite work at client locations as needed , so reliability, professionalism, and strong interpersonal skills are essential.
This role is not responsible for consulting, systems design, or implementation services, but plays a critical role in delivering timely and effective first-line support.
Compensation:$66,500 - $72,800 yearly
Responsibilities:Windows Server 2012-2022
Microsoft Exchange
Active Directory (AD, ADFS, Azure AD), DNS, DHCP
SharePoint
Microsoft Office 365, including MS Office, MS Exchange Online, SharePoint Online
Azure Active Directory and other core online IT and business collaboration tools.
VMware (vSphere, vCenter, vCloud Air), AWS
Storage Technologies (HP, Dell, EMC, Nimble)
PC and server virtualization software, virus protection and backup systems
Portola Systems is a Sonoma County-based managed IT services provider supporting SMBs and public-sector clients throughout the Bay Area. Since 1994, we’ve delivered secure, scalable technology solutions with a focus on long-term partnerships. Our mission is to help clients work smarter with reliable, personalized support. Clients describe us as “brilliant engineers with outstanding support” and praise our “can-do, here-to-help approach.” We value integrity, responsiveness, and teamwork. With under 30 team members, we blend the deep expertise of a larger firm with the agility and care of a boutique provider. We foster a collaborative, growth-minded culture where people feel trusted and empowered. Joining Portola means being part of a tight-knit team that thrives on solving complex challenges and delivering excellence to the communities and businesses we serve.
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