Job Description

PRIMARY DUTY: The Transcript Specialist is responsible for managing and processing transcript requests and providing quality customer service for the Registrar’s Office.

ESSENTIAL FUNCTIONS:

• Process daily transcript requests received through delivery methods including mail, web, and fax
• Process transcript fee assignment and deposits and maintain accurate records of each through the Bursar’s Office
• Complete online segment of enrollments expeditiously as assigned
• Manage and track state-mandated reverse transfer process
• Create and maintain computerized and manual filing systems
• Manage daily enrollment through electronic system during assigned time slot
• Manage registrar general email account during assigned time slot
• Complete enrollments at front desk during assigned time slot
• Facilitate the enrollment process by providing information about policy/process including changes of schedules, withdrawals, refunds, grading policies and procedures, deadlines, cancellation and rebuilding of schedules, grade appeals, transfer evaluations, encumbrances, academic advisement, prerequisites, drops, deleted sections, permissions, etc.
• Complete registrations at general registration, pre-registration, and SOAR
• Apply the Family Rights and Privacy Act and other applicable laws and regulations to duties to ensure the integrity of student academic records
• Provide effective customer service by having a thorough understanding of applicable academic regulations, rules, laws, policies, and procedures related to registrar functions and applying that knowledge to the provision of information, problem solving, and information processing
• Maintain the integrity of academic records by understanding the information contained in various databases, changing, correcting, or modifying that information accurately and in compliance with academic regulations, correctly interpreting that information and explaining it to students, staff, and faculty, as needed, and reviewing reports to identify errors
• Assist other members of Registrar’s Office as time permits
• Serve as a backup to process enrollment verifications, loan deferments, and student status reports.
• Serve as a backup to run and analyze error reports to prepare enrollment data for submission through the National Student Clearinghouse for federal compliance purposes
• Contributes to the overall success of the Registrar’s Office by performing all other duties as assigned

MINIMUM QUALIFICATIONS:
Education: High school diploma
Experience: Computer literacy is required and includes an understanding of logic and database management, as well as a working knowledge of or the ability to learn and use database applications, keyboarding ability, a functional knowledge of word processing, spreadsheets, and data entry. The ability to handle large volumes of calls and face-to-face inquiries in a friendly and professional manner is required. Strong written and verbal communication skills required. Must know how to operate electronic, photocopier, or other standard office machines, and maintain complex filing systems and records. Must be able to train, assign work, and review the work of student workers.



PREFERRED QUALIFICATIONS:
Education: Bachelor’s Degree
Experience: Experience requiring the administration of complex processes and the independent decision-making is preferred.
Skills: Computer literacy is required and includes an understanding of logic and database management, as well as a working knowledge of or the ability to learn and use database applications, keyboarding ability, a functional knowledge of word processing, spreadsheets, and data entry. The ability to handle large volumes of calls and face-to-face inquiries in a friendly and professional manner is required. Strong written and verbal communication skills required. Must know how to operate electronic, photocopier, or other standard office machines, and maintain complex filing systems and records. Must be able to train, assign work, and review the work of student workers.

WORKING CONDITIONS: This position will work in an office environment from the hours of 8:00 a.m. to 5:00 p.m. with an hour lunch break.



SUPERVISORY RESPONSIBILITIES: May train, assign work, and review work of student employees within the office



EQUIPMENT/MATERIALS USED : Standard office equipment



TYPICAL PHYSICAL DEMANDS: Ability to lift up to 20 pounds



COMMUNITY: Northwest Missouri State University is located in Maryville, Missouri, a community of 12,000 with a diverse economy and a strong industrial base. Maryville is located 45 miles north of St. Joseph, Missouri, 90 miles north of Kansas City, Missouri, and 110 miles southeast of Omaha, Nebraska. For more information visit the city’s website at



UNIVERSITY: With an enrollment of about 8,000 students, Northwest is a coeducational, primarily residential four-year university that offers a broad range of undergraduate and selected graduate programs on its Maryville campus as well as its Northwest-Kansas City location at the Northland Innovation Center and through Northwest Online.


Founded in 1905, Northwest places a high emphasis on profession-based learning to help graduates get a jumpstart on their careers. Students have opportunities to build their résumés with experiences on campus in nearly every area of study, including the Horace Mann Laboratory School, National Public Radio affiliate KXCV, the R.T. Wright Farm, Mozingo Outdoor Education Recreation Area or Knacktive, a student-driven integrated digital marketing communications agency.


The University is a national model for student success and career placement. In addition, 98 percent of Northwest bachelor’s degree earners and nearly 100 percent of master’s degree earners secure employment or continue their education within six months of graduation, according to the most recent data.


Furthermore, its vibrant and diverse learning community offers more than 150 student organizations, and textbooks and a laptop are included in tuition, which is among the lowest in the nation, saving students an estimated $6,800 over four years. Northwest also offers 1,200 student employment positions, allowing students to build professional skills through its internationally benchmarked student employment program. Designated the Missouri Arboretum, the Northwest campus was named one of the “50 Most Amazing University Botanical Gardens and Arboretums in the U.S.”


For more information about Northwest and its performance, visit



APPLICATION DEADLINE: Until filled



DATE AVAILABLE: Immediately



TO APPLY: Please fill out a Northwest application online to reach our employment opportunities listing. You will also need to submit a cover letter, resume, and the contact information for three references in order for your application materials to be complete. Please contact the Office of Human Resources at 660-562-1127 or email bbadger@nwmissouri.edu for more information.

The Office of Human Resource prides itself in offering a full, competitive benefits package with providers, who we feel, will offer the best service possible to the employees. Full-time employees are offered Health, Dental, Vision, Life and Long-term Disability insurance options as well as retirement plans upon employment at the University. For more information on each of these topics, please contact the office of Human Resources at (660) 562-1127 or via email at hrwebpg@nwmissouri.edu.

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