Customer Service Manager - State Farm Agent Team Member Job at Kelly Ross - State Farm Agent, Scottsdale, AZ

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  • Kelly Ross - State Farm Agent
  • Scottsdale, AZ

Job Description

Job Description

Job Description

Benefits:

  • Bonus based on performance
  • Competitive salary
  • Opportunity for advancement
  • Paid time off
  • Training & development
ROLE DESCRIPTION:
As a Customer Service Manager - State Farm Agent Team Member with Kelly Ross - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:
  • Oversee the customer service daily operations.
  • Develop and implement customer service policies and procedures.
  • Handle escalated customer complaints and issues.
QUALIFICATIONS:
  • 3+ years of experience in customer service.
  • Leadership and organizational skills.
  • Communication and problem-solving abilities.

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