Job Description
Join to apply for the Senior Debit Fraud Analyst role at SECU
1 day ago Be among the first 25 applicants
Join to apply for the Senior Debit Fraud Analyst role at SECU
Get AI-powered advice on this job and more exclusive features.
If you are motivated and believe in the credit union philosophy of "People Helping People," join our team!
DIMENSIONS
Contact with members, branch, Member Services Support Center, operations employees, and third-party resources via phone, mail, and email.
Essential Functions & Responsibilities
Performs chargeback/dispute resolution processing and handles dispute inquiries.
Validate accuracy of claim classification to determine the course of action needed to resolve the claim and retrieve additional documentation from cardholder if needed.
Handle all aspects of the dispute process in compliance with Visa/Mastercard, federal and state rules and regulations.
Resolves routine and increasingly complex member disputes, processes the issuance and reversal of provisional credit, and issuance of permanent credit to member accounts as needed.
Resolve cardholder liability based on the results of a reasonable investigation.
Document the results of the case in the appropriate case management system.
Pay attention to details to mitigate financial losses, review merchant responses, and recover funds on behalf of the member.
Review and respond to cardholder inquiries relating to the status of an existing claim.
Answer incoming phone calls and emails from branch, Member Service Support Center, and operations personnel seeking assistance with card fraud related topics.
Identifies and handles existing and emerging risks
Monitor and assist in the reconciliation of general ledgers to minimize potential loss for the credit union
Analyzes and assesses incidents or cases that may be complex and require knowledge of several different products or account types
Stays current with industry trends and maintain a strong knowledge of Visa/ Mastercard Operating Regulations and Regulation E/Z with regards to dispute processing
Provide subject matter expertise during internal and external projects and engagements
May act as an escalation point for lower-level employees to resolve issues and provide training
Broader work or accountabilities may be assigned as needed
50% Perform investigations involving moderately complex fraud claims. Identifies and handles existing and emerging risks.
20% Perform chargebacks, and recoveries.
10 % Assist members and other credit union employees
10% Stay current with industry trends and business enhancement.
10 % Review and correct outstanding general ledger items to minimize potential loss for the credit union.
Requirements
Must be proficient and satisfy all job requirements for the Card Fraud Analyst II position
Consistently exceeds compliance, quality, and efficiency standards
Demonstrates a thorough understanding of Banking Regulations and Bank Card Association Rules to include Reg E and/or Reg Z, as well as UDAP and all applicable financial regulations.
Maintain high level working knowledge of SECU dispute processing platforms and associated applications.
Excellent time management skills, detail oriented, able to handle multiple tasks simultaneously and display good follow-up skills
Ability to take initiative and work independently with minimal supervision
Ability to interact with integrity and a high level of professionalism with all levels of team members and management
Provide subject matter knowledge and interpretation of procedures to less experienced staff
Proven track record of working cross-functionally to navigate complex challenges that lead to tangible results
Strong knowledge of network operations and acquirer/issuer responsibilities
Strong analytical skills
VP/SVP recommendation for promotion and salary increase
Education
EDUCATION/EXPERIENCE
High School Diploma or GED required
Bachelor’s Degree, Associates Degree in a related field, or equivalent combination and/or experience preferred.
Visa/Mastercard chargeback experience
Specific training and knowledge of Visa Regulations and Regulation E/Z
Card Member Service or Operations experience required
Shift is rotational. Four days on and four days off 7am-6pm. Position is hybrid but not 100 % remote.
SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law.
Disclaimer
State Employees' Credit Union reserves the right to fill this role at a higher/lower level based on business need.
Seniority level Seniority level Mid-Senior level
Employment type Employment type Full-time
Job function Job function Finance and Sales
Referrals increase your chances of interviewing at SECU by 2x
Get notified about new Senior Fraud Analyst jobs in Raleigh, NC .
Senior Credit Reporting and Disputes Analyst Manager, Professional Services - Email Fraud Defense - EFD Raleigh, NC $98,700.00-$207,680.00 2 days ago
Durham, NC $65,000.00-$195,000.00 2 weeks ago
Senior Software Engineer – Enterprise Fraud Technology (Hybrid) We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr SECU
Job Tags
Permanent employment, Full time, Shift work,